Supervisor

• Manage day-to-day operations at the Fleet Office and work directly with drivers and supervisors.
• Assist Roadside Assistance Club Fleet Management with effective operation of AAA Club Alliance locations.
• Provide leadership to RA Club Fleet drivers, dispatch and administrative staff.
• Ensure staffing levels, performance and sales goals are met or exceeded.
• Investigate and resolve member and customer concerns and claims.
• Deliver extraordinary customer service to AAA members, RAP customers and other AAA customers.
• Utilize the RA Call Receiving and Dispatching system and monitor facility performance and service goals.
• Supervise Club Fleet Associates and operations, including productivity, revenue, sales and contractor expense savings.
• Participate in interviewing and selection; conduct counseling and disciplinary sessions; recommend actions on associate issues.
• Write performance appraisals, conduct evaluations, and establish and monitor individual and team goals.
• Supervise driver activities; provide coaching and training; maintain time records and staff schedules.
• Coordinate with RA Dispatch and Training on business decisions and division objectives.
• Ensure fleet vehicles are safely maintained and routine maintenance schedules are followed.
• Ensure compliance with federal, state and local regulations, company policies and department guidelines.
• Handle difficult or escalated customer situations and build positive work relationships.
• Ensure safety procedures and standards are followed; order safety equipment.
• Investigate accidents and injuries with the Fleet Manager and Corporate Risk Manager; document incidents and initiate preventative measures.
• Oversee accounts payable and receivable functions.
• Implement and assist with development of the Fleet Services work plan; assign activities and projects; monitor workflows; review work product and procedures.
• Analyze and improve cost-effective resource utilization.
• Participate in budget preparation and administration; prepare cost estimates and monitor expenditures.
• Respond to roadside assistance requests and provide emergency services and/or towing.
• Schedule or perform repairs, preventive and routine maintenance, and emergency maintenance tasks as needed.

Fleet Supervisor, Roadside Assistance

Technician

• Diagnose and repair complex vehicle concerns across engine performance, transmissions, electrical and electronic systems, steering and suspension, brakes, heating and air conditioning, drivability, and other mechanical systems
• Complete repairs according to manufacturer procedures and recognized industry standards
• Troubleshoot complex vehicle concerns using technical expertise
• Mentor and support developing technicians and service associates
• Maintain a clean, organized, and safety-focused work environment
• Continue developing technical knowledge through training and certification opportunities
• Perform other duties as assigned
• Work across multiple AAA Car Care Plus shops throughout the Columbus, Ohio market, with recruiting support to identify the best location

Senior Automotive Technician

Communications

• Manage day-to-day publishing across intranet, email, digital signage, and related internal communication platforms
• Coordinate editorial calendars, content intake, approvals, and publishing schedules
• Draft, edit, and proofread associate-facing communications
• Develop engaging internal content that improves associate awareness and reinforces organizational priorities
• Support urgent and time-sensitive communications by coordinating approved messaging across business lines and channels
• Partner with Communications leaders, content owners, and business stakeholders to ensure aligned and consistent messaging
• Track communication performance and engagement metrics across internal channels
• Prepare recurring reports and insights on content effectiveness and audience engagement
• Identify opportunities to improve communication processes, channel performance, content quality, and the associate communication experience

Communication Specialist

Legal Assistant

• Support attorneys and manage personal injury litigation matters
• Apply company and legal procedures and principles of insurance, banking or corporate law
• Review, analyze and summarize issues in incoming litigation or administrative actions
• Determine documentation needs, obtain proofs, and clarify facts and issues
• Organize, assemble and interpret records and documents
• Serve as a resource to company personnel regarding corporate legal matters and departmental procedures
• Support litigation matters throughout the pendency of lawsuits
• Research medical facts when necessary
• Type and generate pleadings, legal documents, correspondence, memos, letters and charts
• Schedule and record attorney meeting appointments, depositions and court hearings; maintain the appointment calendar
• Assemble data and provide input for computerized research and litigation monitoring systems
• Assist with preparation of a legal periodical for Claims department distribution
• Provide office administration support, including mail processing, data input, courier activities, budget administration, payment processing and notary services
• Interact with business line customers and visitors to address support needs
• Establish and maintain case and matter files and corresponding electronic diary systems
• Advise staff and management regarding items requiring attention or action
• Initiate, complete and submit routine forms required by courts or regulatory entities
• Contact organizations to obtain documents as directed
• Manage correspondence for key dates and names; record pertinent information and file records

Legal Assistant – Personal Injury Litigation

• Supervise complex first- and third-party auto and commercial injury claims, including litigated claims
• Supervise claims across multiple states virtually
• Evaluate coverage questions and provide approval decisions
• Provide guidance and settlement authority on cases exceeding representatives’ authority
• Potentially manage the First Notice of Loss injury queue
• Act as claims liaison in partner states and maintain relationships with partner clubs, commercial customers, and brokers
• Oversee claim investigation, evaluation, negotiation, and conclusion
• Direct, supervise, and evaluate claims workflow
• Monitor staff goals, targets, file quality, customer service reports, surveys, and feedback
• Provide technical expertise and review files with adjusters
• Manage phone queues and participate in committee review processes
• Communicate and enforce policies, procedures, safety rules, and Department of Insurance regulations
• Oversee daily business-unit operations and multiple shifts
• Recommend operational improvements and ensure adequate staffing
• Collaborate with other departments on projects
• Produce Quality Assurance Reports
• Assist with recruiting, interviewing, and hiring decisions
• Share responsibility for budget planning and business-unit results
• Manage catastrophe response across multiple states
• Act as subject matter expert for claim issues and legislative and DMV regulatory reviews
• Conduct trend and competitive analysis to identify process improvements
• Analyze training needs, coordinate employee training, and promote staff development
• Coach, mentor, evaluate, and conduct performance appraisals
• Recommend salary actions, promotions, and terminations
• Administer counseling, disciplinary procedures, and corrective actions with management and Human Resources
• Create a collaborative, inclusive, and psychologically safe environment
• Translate enterprise strategy and priorities for team members
• Travel as needed for enterprise, divisional, team, and other in-person meetings

Senior Supervisor, Commercial Casualty Claims

Claim Specialist

• Review assigned claims and contact insureds and other affected parties
• Set expectations for the remainder of the claim process and initiate documentation in the claim handling system
• Complete complex coverage analyses and identify all possible policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment eligibility, applicable limits or exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim-related factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, or the Claims Special Investigation Unit when necessary
• Document and code claim files and complete claim closure activities in the claims management system
• Negotiate claim settlements
• Handle Michigan PIP claims involving MCCA, quadriplegic injuries, traumatic brain injuries, amputations, and other catastrophic injuries
• Work with insureds, guardians, conservators, attorneys, treatment teams, and case managers to obtain information and complete claim reviews
• Make appropriate claim determinations

Senior Claim Specialist

Insurance

• Sell and provide ongoing service for ACG-branded and brokered insurance products, memberships, and financial products
• Uncover customer needs, generate new business, retain existing clients, and grow ACG’s insurance portfolio
• Overcome objections, negotiate effectively, close sales, and meet or exceed individual sales targets and incentive expectations
• Conduct comprehensive insurance reviews, assess risk, identify coverage gaps, recommend solutions, and quote, bind, and issue policies
• Follow underwriting guidelines and regulatory requirements
• Build and maintain rapport with members and clients
• Respond to inquiries with professionalism and urgency
• Support customer satisfaction, loyalty, and trust in the AAA brand
• Prospect through local branch and community events
• Expand referral networks and develop new business opportunities
• Identify cross-sell and referral opportunities into Travel and Financial Services
• Work in a temperature-controlled AAA branch location
• Work Monday–Friday, 8:30 a.m.–6:00 p.m., with possible rotating Saturdays, 9:00 a.m.–1:00 p.m.

Insurance Sales Agent

• Sell and provide ongoing service for ACG-branded and brokered insurance products, memberships, and financial products
• Uncover customer needs, generate new business, retain existing clients, grow ACG’s insurance portfolio, overcome objections, negotiate, close sales, and meet or exceed sales targets
• Conduct comprehensive insurance reviews to assess risk and identify coverage gaps
• Recommend appropriate insurance solutions and quote, bind, and issue policies according to underwriting guidelines and regulatory requirements
• Build and maintain rapport with members and clients
• Respond to inquiries professionally and urgently while supporting customer satisfaction, loyalty, and trust in the AAA brand
• Engage in local branch and community events to prospect and expand referral networks
• Develop new business opportunities and identify cross-sell and referral opportunities into Travel and Financial Services
• Work in a temperature-controlled AAA branch location
• Work Monday–Friday, 8:30 a.m.–6:00 p.m., with possible rotating Saturdays, 9:00 a.m.–1:00 p.m.

Insurance Sales Agent – Greenville NC

General

• Process driver’s license and vehicle registration applications
• Answer inquiries and provide guidance on state-specific driver license, vehicle titling, and registration regulations
• Serve as lead and mentor to title clerks
• Oversee accurate completion of the title process
• Assemble and prepare applications for submission to state and/or Tag & Title Administration
• Meet application submission schedules
• Manage, document, and research rejected applications and submission errors
• Resolve discrepancies in a timely manner
• Upsell and cross-sell AAA products, including memberships, credit cards, and insurance referrals
• Answer incoming overflow Roadside Assistance calls during peak volumes
• Assist with Cashiering and IDEMIA services as backup, if applicable

Tag and Title Coordinator

Claims Adjuster

• Handle low to moderate-complexity claims involving material damage, property, and/or liability lines of insurance
• Conduct liability investigation, coverage evaluation, and negotiation of claims
• Communicate with insureds, claimants, and other individuals about benefits, coverages, fault, and the claims process
• Conduct phone and/or field investigations to determine liability and damages
• Attend and participate in legal proceedings as needed
• Identify and obtain statements from insureds, claimants, and witnesses
• Evaluate and determine claim values using property, bodily injury, and liability data
• Negotiate within settlement authority to resolve first- and third-party claims
• Handle administrative functions and update database production reports
• Document and update claim files using company systems including CACS, HUON, HOC, and GUIDEWIRE
• Verify and interpret coverage and gather information to ensure policy applicability
• Coordinate with internal and external departments as required
• Independently resolve claim exposures within level of authority
• Respond quickly to customer needs and problems

Claims Casualty Adjuster

Customer Support

• Serve as the first point of contact for members reporting losses
• Guide members through the claims process with professionalism, empathy, and efficiency
• Take first notice of loss (FNOL) for all policy products
• Handle inbound claims inquiries by phone, the ACG website, and other sources
• Identify non-complex claims for one-touch adjudication upon intake
• Determine the type and extent of loss and validate reported facts
• Review legal and police/fire reports as necessary
• Interpret policy language and apply coverage to authorize or deny claims
• Initiate services and resolve issues related to car rental, vehicle repairs, and non-complex homeowner claims
• Initiate and create payments
• Settle or recommend claim settlement values within specified limits
• Identify additional claim exposures and create sub-claims
• Refer files for investigation when warranted
• Inform insureds of coverage decisions
• Respond to claimant inquiries and explain payments
• Document claim files
• Review and adjust open and closed reserves consistently with exposures
• Identify salvage and subrogation potential
• Close claims in a timely manner
• Ensure compliance with state regulations
• Provide members with basic information about claims procedures
• Promote customer satisfaction and meet customer service goals and standards
• Navigate claim processing systems and information sources, including FACTS, CPS, Point of Sale, IPM, intranet/internet, manuals, and call center models
• Work remotely from a home office for most day-to-day operations and report in-office or travel for duties, meetings, collaboration, or team building as specified by leadership

Claim Customer Service Representative

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues in a non-scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance performance
• Complete a 100% virtual training program lasting approximately 4 months
• Work full-time, 40 hours per week, with scheduled shifts during the stated training and post-training hours
• Take live calls during Saturday Bullpen shifts when scheduled

Customer Service Representative, Insurance

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues in a non-scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance performance
• Complete approximately four months of 100% virtual training
• Take live calls during Saturday Bullpen shifts when scheduled

Customer Service Representative, Spanish Bilingual – Insurance

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Resolve issues quickly and critically in a non-scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance performance
• Complete a 100% virtual training program lasting approximately 4 months
• Work full-time, 40 hours per week, with scheduled shifts during specified weekday and Saturday hours
• Take live calls during Saturday bullpen/on-the-job training shifts

Customer Service Representative – Insurance

Human Resources

• Lead enterprise Talent Management programs, including Talent Reviews, Succession Planning, Development Plans, Career Profiles, promotability assessments, and internal mobility initiatives.
• Own the implementation, administration, governance, and continuous improvement of the Manager Rotation Program.
• Partner with business leaders, HR partners, and subject matter experts to identify talent needs, rotational opportunities, participant selection criteria, and development experiences.
• Serve as the functional owner for Workday Talent Management processes; partner with HRIS to configure, test, implement, and enhance talent functionality, business processes, reporting, dashboards, and user experience.
• Develop and maintain talent dashboards, scorecards, and workforce reports providing insights on succession readiness, talent strength, development progress, internal mobility, retention, and organizational effectiveness.
• Establish and monitor Talent Management metrics and key performance indicators; analyze trends and recommend actions.
• Facilitate talent and succession discussions with leaders and HR partners, ensuring consistent execution, timely completion, quality outcomes, and accountability.
• Create and maintain Talent Management resources, training materials, leader guides, job aids, process documentation, and communication materials.
• Leverage stakeholder feedback, analytics, and market practices to enhance talent programs and leadership development outcomes.
• Produce and support internal communications related to Talent Management programs and initiatives.
• Co-lead the planning and execution of AAA Day, including ambassador program leadership, event strategy, communications, logistics, vendor coordination, volunteer engagement, and post-event evaluation.
• Perform other duties as assigned.