Auto Physical Damage Appraiser – Field

AAA

. Support the Auto Physical Damage Operation by handling material damage claims for insurance policies written by the Interinsurance Exchange .

Posted 9/28/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $36 - $48 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced understanding of automotive repair processes and damage assessment, with the ability to accurately estimate repair costs using estimating software. Strong communication and interpersonal skills are essential for effective collaboration with customers and internal teams.

Highest-signal resume keywords

Automotive Repair ProcessesCCC Estimating PlatformClaims ExperienceEstimating ExperienceCollision Repair & Refinish Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Damage AssessmentRepair Cost EstimationEstimating Software ProficiencyVehicle Systems KnowledgeIndependent Judgment

Soft Skills

Excellent Communication SkillsInterpersonal SkillsCustomer Service ExperienceOrganization SkillsProblem-Solving Skills

Tools & Technologies

Microsoft Office SuiteGeneral Computer SoftwareAdvanced Line of Business Technical Software

Certifications & Qualifications

Collision Repair & Refinish Certification TestsI-CAR Platinum CertificationASE Certification

Industry Keywords

Auto Physical DamageInsurance ClaimsVehicle Repair EstimatesSettlement AuthorityCatastrophe Duty

About the role

Key responsibilities & impact

Support the Auto Physical Damage Operation by handling material damage claims for insurance policies written by the Interinsurance Exchange
Conduct physical inspections and complete accurate, thorough vehicle repair estimates
Determine accident-related damages and vehicle repairability
Communicate with insureds, claimants, repair facilities, internal claims staff, and others about claim, repair, coverage, and policy processes
Document estimated damage with photos and detailed descriptions in company claim systems
Negotiate within settlement authority to resolve claims, including disputes regarding repair costs or coverage
Coordinate with internal departments
Respond quickly and effectively to customer needs, inquiries, and problems
Assist with catastrophe duties as required
Exercise discretion and independent judgment in analyzing and solving complex losses
Determine policy obligations by assessing damage and comparing it with the facts of loss
Independently resolve claim exposures within level of authority

Requirements

What you’ll need

Advanced understanding of automotive repair processes, vehicle systems and damage assessment
Ability to accurately estimate repair costs
Detailed understanding of estimating software platforms
Knowledge of Microsoft Office suite, general computer software and advanced line of business technical software skills required
CCC Estimating Platform
Excellent organization and planning recognition skills required
Excellent oral and written communication skills required
Interpersonal skills required
Customer service experience required
Ability to identify and resolve complex issues related to damage assessment and repair cost
Commitment to continuous education
Must be flexible to assist on Catastrophe duty within the extended organization
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Collision Repair & Refinish Certification Tests (B Series) - Automotive Service Excellence
I-CAR Platinum or ASE certifications preferred
4-6 years Claims experience preferred
4-6 years Estimating experience preferred
Associate, vocational, or bachelor's education or equivalent combination of education and experience preferred

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Incentive program based upon the achievement of organization, team and personal performance