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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in material damage claims handling, vehicle damage analysis, and repair cost estimation. Proficient in utilizing estimating software and communicating effectively with various stakeholders to resolve claims efficiently.
Highest-signal resume keywords
Claims ExperienceEstimating ExperienceCCC Estimating PlatformAutomotive Repair ProcessesCollision Repair & Refinish Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Damage AssessmentRepair Cost EstimationEstimating Software ProficiencyVehicle Systems KnowledgeIndependent Judgment
Soft Skills
Excellent Communication SkillsInterpersonal SkillsCustomer Service SkillsOrganization SkillsProblem-Solving Skills
Tools & Technologies
Microsoft Office SuiteGeneral Computer SoftwareAdvanced Line of Business Technical Software
Certifications & Qualifications
Collision Repair & Refinish Certification TestsI-CAR Platinum CertificationASE Certification
Industry Keywords
Material Damage ClaimsVehicle RepairabilityAccident-Related DamagesSettlement AuthorityCatastrophe Duty
About the role
Key responsibilities & impact- Support the Auto Physical Damage Operation by providing material damage claims handling for insurance policies
- Analyze and evaluate vehicle damage to assist in writing estimates
- Review estimates, validate compliance, and determine repair costs
- Perform physical inspections to complete accurate and thorough vehicle repair estimates
- Determine accident-related damages and vehicle repairability
- Communicate with insureds, claimants, repair facilities, internal claims staff, and others
- Explain the claim process, repair process, coverage, and policy language
- Document estimated damage with photos and detailed descriptions in company systems
- Negotiate within settlement authority to resolve claims and disputes regarding repair costs or coverage
- Coordinate with internal departments
- Respond quickly to customer needs and inquiries
- Assist with catastrophe duties as required
- Exercise discretion and independent judgment in analyzing and solving loss-related problems
- Determine policy obligations by assessing damage and comparing it with the facts of loss
- Investigate and differentiate allegations from facts in each loss
- Independently resolve claim exposures within level of authority
Requirements
What you’ll need- Associates, vocational, or bachelors education listed with equivalent combination of education and experience (Preferred)
- 4-6 years Claims experience (Preferred)
- 4-6 years Estimating experience (Preferred)
- Advanced understanding of automotive repair processes, vehicle systems and damage assessment
- Ability to accurately estimate repair costs
- Detailed understanding of estimating software platforms
- Knowledge of Microsoft Office suite, general computer software and advanced line of business technical software skills required
- CCC Estimating Platform
- Excellent organization and planning recognition skills required
- Excellent oral and written communication skills required
- Interpersonal skills required
- Customer service experience required
- Ability to identify and resolve complex issues related to damage assessment and repair cost
- Commitment to continuous education
- Must be flexible to assist on Catastrophe duty within the extended organization
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance, issued by State, required
- Collision Repair & Refinish Certification Tests (B Series) - Automotive Service Excellence
- Industry certifications such as I-CAR Platinum or ASE (Preferred)
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Incentive program for full time positions based upon the achievement of organization, team and personal performance