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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and knowledge of automotive technology, ensuring effective communication with customers and technicians. Capable of managing repair orders, scheduling, and monitoring vehicle inspections while maintaining a focus on customer satisfaction.
Highest-signal resume keywords
Automotive Technology KnowledgeCustomer Service ExperienceAppointment SchedulingCommunication SkillsValid Driver’s License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Repair Order ManagementCost Estimate ReviewJob Progress MonitoringVehicle Inspection ManagementAutomotive Service Coordination
Soft Skills
Customer CommunicationProblem-SolvingTeam Collaboration
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Automotive IndustrySales and Customer SatisfactionExtended Warranty ProgramsPre-Employment Screenings
About the role
Key responsibilities & impact- Greet customers, answer telephone calls, and schedule appointments
- Review repairs and services with customers to ensure complete understanding
- Contact customers about deviations from original cost estimates or vehicle pickup times
- Record approval names, times, and additional costs for repair/service orders
- Distribute work to shop technicians and monitor job progress and accuracy
- Supply information to technicians as needed
- Arrange repairs and payment for vehicles covered by extended warranty programs
- Arrange towing and alternate transportation, including shuttle or rental vehicles, when necessary
- Monitor vehicle inspection dates and ensure inspections are completed before due dates
- Notify customers about manufacturer-recommended and state-required vehicle servicing
Requirements
What you’ll need- High School Diploma or equivalent
- Previous experience in the automotive industry preferred, or three years relevant experience in a fast-paced environment with a proven Sales and Customer Satisfaction record
- Knowledge of automotive technology
- Ability to communicate automotive technology information to the support team, customers, and Auto Technicians
- Valid Driver’s License
- Ability to complete required pre-employment screenings (background check and drug screening) if offered the position
- Authorized to work in the USA
Benefits
Comp & perks- Uncapped monthly performance bonus
- Spiffs and contests throughout the year
- Medical, Dental, and Vision plan options
- Up to 2 weeks paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company-provided volunteer opportunities
- 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year