Automotive Vendor Relationship Manager

AAA

. Ensure consistent delivery of legendary service to AAA members and customers through Independent Contract Stations .

Posted 10/12/2026full-timeAlbuquerque • New Mexico • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, operational performance analysis, and effective communication to enhance service delivery and compliance with standards. Proficient in developing business proposals and resolving customer service issues while managing field operations.

Highest-signal resume keywords

Vendor ManagementOperational Performance AnalysisBusiness Proposal DevelopmentCustomer Service ResolutionField Operations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementPerformance AnalysisFinancial Report PreparationCost-Benefit ModelingComplaint Resolution

Soft Skills

Professional CommunicationPresentation Skills

Tools & Technologies

SalesforceTableauOutlookWordExcelPowerPoint

Industry Keywords

Contractual TermsService DeliveryIndependent ContractorsStation PerformanceCompliance Standards

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Ensure consistent delivery of legendary service to AAA members and customers through Independent Contract Stations
Provide guidance to station owners and staff on performance thresholds, business practices, driver training, and operational performance
Maintain and uphold contractual terms and conditions between the Auto Club and Independent Contractors
Research and analyze station performance data to identify improvement opportunities
Collaborate with providers to identify and implement improvement strategies
Meet with and review performance of independent providers through consistent station visits
Inspect and evaluate station locations, facilities, equipment, and driver appearance for compliance with Club Standards
Perform mystery shopping and technician ride-alongs to coach technicians and enhance member service
Investigate, document, and resolve member and customer service issues
Monitor station coverage to ensure response-time requirements are achieved
Prepare formal business proposals recommending operational changes to contract stations
Collaborate with dispatch departments to ensure service delivery and resolve area disputes

Requirements

What you’ll need

4-year College Degree or equivalent combination of education and work experience required
5-year demonstrated sales and/or vendor management experience required, including management of work teams
Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required
Professional verbal and written communication skills required, including excellent presentation skills
Demonstrated proficiency in Outlook, Word, Excel, and PowerPoint required
Experience with Salesforce and Tableau preferred
Prior experience in the preparation and analysis of financial reports, development of cost-benefit models, and understanding of financial spreadsheets and profit and loss statements preferred
Ability to perform 75% field work, including national travel, and 25% in office

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)