Bilingual Auto Claims Adjuster

AAA

. Handle non-injury auto claims .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $25 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling non-injury auto claims, conducting liability investigations, and ensuring compliance with state regulations. Proficient in customer communication and managing claim processes in a fast-paced environment.

Highest-signal resume keywords

Non-Injury Auto Claims HandlingLiability InvestigationsCustomer Service ExperienceAdjusters LicenseBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Process ManagementCoverage VerificationClaim EvaluationNegotiation SkillsDocumentation SkillsEstimating Standards ApplicationDiary System ManagementInventory ManagementRemote Work CapabilityTask Management

Soft Skills

Outstanding Interpersonal SkillsStrong Computer Navigation AbilitiesFlexibilityMultitasking AbilityEffective Communication

Certifications & Qualifications

Adjusters License

Industry Keywords

Property and Casualty IndustryInsurance ComplianceClaims InvestigationCustomer Facing EnvironmentVirtual Training

About the role

Key responsibilities & impact

Handle non-injury auto claims
Verify and explain coverages
Conduct liability investigations and advise customers of liability decisions
Set expectations about the claims process
Obtain police reports and witness statements
Communicate with adjusters from other insurance companies
Keep members informed of claim status
Investigate, evaluate, negotiate and settle auto and property damage claims
Manage a diary system and claim inventory
Open claims and obtain loss details from insureds, claimants and other involved parties
Explain policy coverage and appropriate follow-up actions
Document claim files and send correspondence
Communicate with customers and repair facilities
Ensure compliance with state regulations, policy provisions and operating procedures
Arrange, handle and pay repairs, rentals, towing, total losses and storage
Apply estimating standards for minor to moderately complex claims
Complete 14-week virtual classroom and hands-on training

Requirements

What you’ll need

High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features
Capability to train and perform the job in a remote setting and meet work-from-home requirements
May require Adjusters license as required by state
Bilingual in English and Spanish
2+ years of customer service experience in a fast-paced setting
Property and Casualty industry experience preferred
Flexibility to work any shift during 24/7 operating hours, including evenings, weekends and holidays
Outstanding interpersonal and strong computer navigation abilities
Ability to handle several tasks simultaneously
Ability to travel as needed for divisional/team meetings and other in-person meetings
Must have authorization to work indefinitely in the United States
CSAA does not provide visa sponsorship

Benefits

Comp & perks

Paid 14-week virtual training
Annual bonus eligibility / annual discretionary bonus of up to 5% of eligible pay
401(k) with a company match
Career growth, leadership and mentoring support
Remote-first flexible workplace
Reasonable accommodations for qualified applicants and employees with disabilities