Branch Customer Service Representative

AAA

. Greet, service, and support members .

Posted 10/14/2026full-timeFort Myers • Florida • United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively greeting and supporting members, promoting products, and resolving inquiries. Proficient in multitasking and prioritizing in a fast-paced environment while maintaining accurate financial transactions.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsMicrosoft Office ProficiencyMultitasking AbilityBasic Mathematical Calculations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CollaborationProblem-SolvingPersonal ResponsibilityJudgment

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Membership SalesTravel ProductsInsurance PoliciesOutbound CallsCash HandlingAdministrative SupportCommunity Events

About the role

Key responsibilities & impact

Greet, service, and support members
Promote and sell membership, travel products, select banking products, and other ACG offerings
Generate leads and share travel and insurance specials
Provide travel information and conduct outbound promotional calls
Respond to member inquiries and help resolve complaints
Refer complex questions or concerns to senior staff, agents, or management
Process payments for insurance policies, travel products, tickets, and travel money products
Handle remittance/depository transfers and balance the cash drawer
Provide administrative support to travel and insurance sales staff during peak periods
Participate in office activities supporting branch goals
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Experience working in a customer-focused environment and delivering timely, helpful solutions
Ability to take personal responsibility, use good judgment, and seek solutions
Comfortable using Microsoft Office applications and learning workplace technology
Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals
Effective verbal and written communication skills
Collaborative teamwork skills
Ability to perform basic mathematical calculations accurately
Ability to work under pressure in a high-volume, fast-paced customer service environment
Ability to work irregular hours, including holidays and weekends
Ability to participate in community events when needed
Background and drug screen consent required upon offer
Regular and reliable attendance required

Benefits

Comp & perks

Additional incentives and annual bonus potential based on performance
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with automatic deferral, company match, and additional company contribution
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Paid Time Off (PTO), increasing with tenure
10 company-paid holidays annually for full-time employees
Mental health day, floating holidays, and volunteer day for full-time employees
Paid parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually, with 80% covered by ACG
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program