Casualty Claim Specialist

AAA

. Review assigned claims . Contact insureds and other affected parties . Set expectations for the remainder of the claim process . Initiate documentation in the claim handling system . Complete complex coverage analysis

Posted 9/29/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of claims management, including negotiation of settlements, subrogation procedures, and applicable laws. Proficient in evaluating claims, documenting processes, and ensuring compliance with industry standards.

Highest-signal resume keywords

Florida State Adjuster LicenseNegotiation of Claim SettlementsAdvanced Knowledge of Subrogation ProceduresEffective Verbal and Written Communication SkillsAbility to Analyze and Interpret Subrogation Laws

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage AnalysisDocumentation in Claim Handling SystemFinancial Evaluation of LossesClaim File ReviewsNegotiation SkillsKnowledge of Medical TerminologyUnderstanding of Negligence LawClaim Evaluation and Resolution PlansTime-Sensitive Data Processing

Soft Skills

Customer Service SkillsRelationship-Building SkillsProblem-Solving SkillsTime Management SkillsOrganizational Skills

Tools & Technologies

ACG Claim SystemsBasic PC Software

Certifications & Qualifications

Florida State Adjuster LicenseValid Driver's License

Industry Keywords

Fair Trade Practices ActSubrogation ClaimsIntercompany ArbitrationNo-Fault LawClaim Handling Standards

About the role

Key responsibilities & impact

Review assigned claims
Contact insureds and other affected parties
Set expectations for the remainder of the claim process
Initiate documentation in the claim handling system
Complete complex coverage analysis
Identify all possible policyholder benefits
Create additional sub-claims when needed
Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
Review damages and determine the applicability of state law and other claim factors
Evaluate the financial value of losses
Approve payments for appropriate parties
Refer claims to Underwriting, Recovery Units, or the Claims Special Investigation Unit when necessary
Document and code claim files and complete claim closure activities in the claims management system
Negotiate claim settlements

Requirements

What you’ll need

Must reside within 50 miles from Tampa, Florida
Florida State Adjuster License required where an adjuster's license is required
Degree in Business Administration, Insurance, or a related field, or equivalent related work experience
Valid driver's license required if responsibilities involve in-person inspections or frequent in-person meetings
Three years of experience or equivalent training in negotiation of claim settlements, securing and evaluating evidence, preparing manual and electronic estimates, subrogation claims, resolving coverage questions, taking statements, and establishing claim evaluation and resolution plans
Advanced knowledge of the Fair Trade Practices Act as it relates to claims
Advanced knowledge of subrogation procedures and processes
Advanced knowledge of intercompany arbitration
Advanced knowledge of handling simple litigation
Advanced knowledge of Negligence Law and No-Fault Law
Knowledge of medical terminology and human anatomy
Ability to handle claims according to Claim Handling Standards
Ability to follow and apply ACG Claim policies, procedures and guidelines
Ability to work within assigned ACG Claim systems and basic PC software
Ability to perform basic claim file reviews and investigations
Effective verbal and written communication skills
Customer service and relationship-building skills
Problem-solving and sound decision-making skills
Ability to prioritize claim-related functions
Ability to process time-sensitive data and information from multiple sources
Time management, organization, and workload planning skills
Ability to research, analyze, and interpret subrogation laws in various states
Ability to travel outside assigned territory, potentially including overnight stays
Ability to relocate and work evenings or weekends

Benefits

Comp & perks

Annual company bonus incentive
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with company match and additional company contribution
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Paid Time Off (PTO), increasing with tenure
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day
Paid parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually; 80% covered by ACG
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program
Hybrid work arrangement