Casualty Evaluator

AAA

. Handle first- and third-party casualty claims involving injury, including represented and unrepresented claimants .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-Level💰 $62,460 - $83,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and resolving casualty claims, including injury claims and homeowner liability claims, while effectively communicating with customers and stakeholders. Proficient in analytical problem-solving, decision-making, and understanding statutory and regulatory requirements.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsCustomer Service OrientationAnalytical Problem-SolvingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExperienceCoverage DeterminationSettlement NegotiationTriage ManagementSubrogation EvaluationBasic Math SkillsTyping 30 WPMInvestigative SkillsMedical Record AnalysisIndependent Medical Examination

Soft Skills

Strong Decision-MakingOrganizational SkillsAbility to Work IndependentlyTeam CollaborationEffective Communication

Tools & Technologies

Claims System

Certifications & Qualifications

OK License

Industry Keywords

Casualty ClaimsHomeowner LiabilityStatutory RequirementsRegulatory RequirementsSettlement ConferencesArbitrationsDeposition TestimonyCatastrophe-Related ClaimsSmall Claims MattersInjury Exposure

About the role

Key responsibilities & impact

Handle first- and third-party casualty claims involving injury, including represented and unrepresented claimants
Own claims when injury exposure is identified
Handle claims in multiple states, including licensed and statutory states
Handle low-complexity homeowner liability property damage claims
Support Small Claims matters through conclusion
Support catastrophe-related claims and simple homeowner losses
Manage, investigate, negotiate, settle, and resolve injury claims valued below $50,000
Manage claim assignments through designated queues in the claim system
Conduct self-managed triage
Make coverage determinations and advise customers on coverage issues
Interview witnesses and obtain and analyze evidence, including medical records
Determine whether an independent medical examination is warranted
Represent insureds or the company at settlement conferences when necessary
Appear at arbitrations and trials when necessary
Provide deposition testimony when necessary
Evaluate subrogation potential and initiate subrogation notices
Make settlement decisions within authority and develop negotiating strategies
Present cases to committee when seeking authority above settlement limits, then independently negotiate and settle claims
Communicate with customers and parties in writing, by telephone, and electronically in a virtual environment

Requirements

What you’ll need

High school diploma or a combination of education and 2+ directly relevant work experience
2 years of related professional experience
2 years of claims experience
Strong analytical, problem-solving and organizational skills
Ability to work independently
Strong decision-making ability
Strong customer service orientation
Basic math and computer skills
Ability to type 30 wpm
Proficient oral and written communication skills and good command of the English language
Ability to function in a team environment
Ability to successfully complete training courses pertinent to job duties
Developing understanding of statutory and regulatory requirements
Ability to travel on rare occasions
Ability to work extended hours and/or weekends
1+ years casualty experience preferred
No visa sponsorship; must have authorization to work indefinitely in the US
OK license required

Benefits

Comp & perks

Annual bonus eligibility for most roles
Annual discretionary bonus opportunity of up to 7% of eligible pay through the Annual Incentive Plan (AIP)
401(k) with a company match
Career growth, leadership and mentorship support
Development opportunities
Remote-first Flexible Workplace
Option to work in an office setting
Flexible work from various locations including CSAA offices
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations