Claim Support Assistant I

AAA

. Process paperwork for outgoing checks .

Posted 10/13/2026full-timeFremont • Michigan • United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claim processing functions, systems, and policies while ensuring accurate and timely outcomes. Proficient in data processing, auditing techniques, and effective communication to resolve complex issues and support operational excellence.

Highest-signal resume keywords

Claim Processing KnowledgeData Auditing TechniquesTransaction Processing ExperienceEffective Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsTransaction ProcessingRecord AuditingFile MaintenanceProblem ResolutionReport PreparationAutomated Processing SystemsClaims Training CompletionAccount BalancingFund Allocation

Soft Skills

Organizational SkillsAttention to DetailTeam CollaborationIndependent Work AbilityPrioritization Skills

Tools & Technologies

PC Software ApplicationsClaim SystemsAutomated Processing Systems

Certifications & Qualifications

High School Diploma or EquivalentValid Driver's License

Industry Keywords

Claims ProcessingCustomer ServiceBusiness AdministrationData ProcessingBanking Experience

About the role

Key responsibilities & impact

Process paperwork for outgoing checks
Investigate stop-pay requests for accuracy
Allocate funds to the correct coverage in the appropriate claim system
Review checks and attempt resolution before release of funds to the state across all claim systems
Redeposit funds to claim systems/accounts to avoid improper escheatment
Review and research activity associated with positive pay processes
Research incoming checks for proper allocation and process deposits
Balance accounts and resolve allocation issues
Balance and reconcile all claim deposits
Collaborate across teams and serve as a resource for teammates
Contribute to accurate, timely claim outcomes and continuous operational excellence

Requirements

What you’ll need

High School Diploma or equivalent, OR three years of experience in processing, customer service or business administration
Valid driver's license if primary responsibilities involve in-person inspections or frequent in-person meetings with members
Experience working with PC software applications
Experience maintaining accurate files and records
Ability to identify, investigate, and resolve complex problems
Experience processing transactions and posting to appropriate accounts
Ability to organize and prioritize multiple tasks
Effective oral and written communication
Experience using automated processing and computer systems
Experience gathering data and preparing reports
Experience auditing records, products, and computer files
Ability to compose routine correspondence, including letters and memos
Knowledge of claim processing functions, systems, policies, and procedures
Knowledge of data processing techniques and data auditing techniques
Ability to successfully complete General Claims Training
Preferred: 1+ years of customer service experience
Preferred banking experience
Data entry skills
Technical skills
Ability to work independently and within a team environment
Keen attention to detail
Background and drug screen required upon offer

Benefits

Comp & perks

Annual company bonus incentive
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with company match and additional company contribution
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Paid Time Off (PTO), increasing with tenure
Company-paid holidays
Mental health day
Floating holidays
Volunteer day
Paid parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program
Hybrid work arrangement