Claim Support Assistant II

AAA

. Provide support to the Claim department using advanced knowledge of claims concepts, processes, organizational workflows, and claims systems .

Posted 10/16/2026full-timeDearborn • Michigan • United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims processing functions and systems, with strong abilities in data analysis, problem-solving, and effective communication. Capable of training staff and managing multiple tasks efficiently while maintaining accurate records.

Highest-signal resume keywords

Claims Processing KnowledgeData AnalysisEffective CommunicationProblem-SolvingCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ConceptsClaims SystemsData Processing TechniquesTransaction ProcessingAuditing RecordsResearch SkillsAccount BalancingDocument ReviewFund AllocationGeneral Claims Training

Soft Skills

Organizational SkillsPrioritizationIndependenceTraining AbilityAttention to Detail

Tools & Technologies

P.C. Software ApplicationsAutomated Processing Systems

Certifications & Qualifications

High School Diploma or EquivalentValid Driver's License

Industry Keywords

Claims Processing PoliciesClaims ProceduresCustomer ServiceBusiness AdministrationComplex Problem Resolution

About the role

Key responsibilities & impact

Provide support to the Claim department using advanced knowledge of claims concepts, processes, organizational workflows, and claims systems
Work independently with limited supervision on analysis, research, calculations, and synthesizing information from multiple sources
Receive inbound and make outbound customer phone calls to resolve claims needs
Review claim documents for accuracy and determine next process actions
Train less senior staff on departmental processes and procedures
Perform lower-level staff tasks when necessary
Process paperwork for outgoing checks
Investigate stop-pay requests for accuracy
Allocate funds to the correct coverage in the appropriate claims system
Review checks and resolve issues before funds are released to the state, including redepositing funds to avoid improper escheatment
Research activity associated with positive-pay processes
Research incoming checks, allocate them properly, and process deposits
Balance accounts and resolve allocation issues
Balance and reconcile all claim deposits

Requirements

What you’ll need

High School Diploma or equivalent OR three years of experience in processing, customer service or business administration
Working with P.C. software applications
Maintaining accurate files and records
Identifying, investigating, and resolving complex problems
Processing transactions and posting to appropriate accounts
Organizing and prioritizing multiple tasks
Effective oral and written communication
Using automated processing and computer systems
Gathering data and preparing reports
Auditing records, products, and computer files
Composing routine correspondence including letters and memos
Knowledge of claim processing functions
Knowledge of claim processing systems
Knowledge of claim processing policies and procedures
Knowledge of data processing techniques
Knowledge of techniques used to audit data
Ability to successfully complete General Claims Training
Valid driver's license required if primary responsibilities involve in-person inspections or frequent in-person meetings with members
Background and drug screen required upon offer
Regular and reliable attendance is essential

Benefits

Comp & perks

Annual company bonus incentive
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with company match and additional company contribution
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Paid Time Off (PTO), increasing with tenure
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
Paid parental, bereavement, jury duty, and military leave
Tuition assistance
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program
Hybrid work arrangement