Claim Support Specialist

AAA

. Assign claims electronically according to established guidelines .

Posted 11/9/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims processing, including data entry, quality control, and effective communication with customers and vendors. Proficient in utilizing claim processing systems and P.C. software applications to manage workload and ensure timely claim assignments.

Highest-signal resume keywords

Claims ProcessingData EntryQuality ControlCustomer ServiceP.C. Software Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Processing FunctionsAutomated Processing SystemsAlphabetic and Numeric FilingBasic Math SkillsData Retrieval and Correction

Soft Skills

Ability to Work Under PressureOrganizational SkillsEffective CommunicationProblem SolvingMulti-tasking

Tools & Technologies

Claim Processing SystemPBX Console

Certifications & Qualifications

ACG Approved Training Program

Industry Keywords

Claims AssignmentSubrogationQuality Control TasksWorkload AssignmentsCustomer and Vendor Interaction

About the role

Key responsibilities & impact

Assign claims electronically according to established guidelines
Recognize subrogation potential and refer claims appropriately
Update claims files to document assignments
Review assignments to ensure proper load-balancing
Perform quality control tasks for timely claim assignment
Monitor claim systems and intake reports for proper assignment
Notify management of system problems or potential issues
Forward claim files to appropriate areas, including Legal, as necessary
Perform high-level support duties for proper claims handling
Assist management with department projects and research
Gather information for management reports
Create and distribute reports and documents, including workload assignments, open claims, and attendance reports
Enter, process, retrieve, and correct data in systems
Review claim files to ensure payments are disbursed appropriately
Assist staff with claim support functions, correspondence, memos, and telephone inquiries during peak periods or staff shortages
Answer customer and vendor calls and provide information
Perform other related duties as assigned

Requirements

What you’ll need

High school education or equivalent
Completion of ACG approved training program for the position
P.C. software applications
Knowledge of general claim processing functions
Knowledge of claim processing system
Ability to work under pressure
Ability to organize and prioritize work
Ability to prepare claim files
Ability to communicate effectively with others over the telephone and in person
Ability to investigate policy coverage, including establishment of new policies and verification of cancelled policies
Ability to compose a descriptive narrative
Ability to perform alphabetic and numeric filing
Basic math skills
Ability to bend and stoop to file and/or retrieve claims documents
Ability to sit for the majority of the day
Ability to operate a PBX console
Ability to handle multiple tasks
Ability to use automated processing and computer systems
Ability to audit records and computer files
Ability to rotate within department to perform various training or support functions
Ability to provide high quality customer service
Ability to analyze and problem solve
Valid driver's license required if primary responsibilities involve in-person inspections or frequent in-person meetings with members
Willingness to work irregular hours, including various shifts and weekends
Background and drug screen required for offered employment
Regular and reliable attendance is essential

Benefits

Comp & perks

Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with company match and additional company contribution
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Paid Time Off (PTO)
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
Paid parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually; 80% covered by ACG
Professional certification support with 100% reimbursement for eligible programs
Opportunities for career development and advancement
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program