Claims Casualty Adjuster

AAA

. Conduct phone and/or field investigations to determine liability and damages .

Posted 11/6/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $33 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of claims administration, including property, auto, and casualty claims, while effectively communicating with insureds and claimants. Proficient in evaluating claim values and negotiating settlements within authority, with a strong understanding of insurance principles and coverage issues.

Highest-signal resume keywords

Claims Administration ExperienceInsurance KnowledgeNegotiation SkillsAdvanced Communication SkillsChartered Property Casualty Underwriter Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationFault AssessmentSubrogation PrinciplesMedical TerminologyDatabase ManagementCoverage VerificationSettlement NegotiationBuilding Repair ProceduresVehicle Repair ProceduresClaims Software Proficiency

Soft Skills

Interpersonal SkillsLeadership SkillsOrganization SkillsPlanning SkillsCustomer Service Orientation

Tools & Technologies

CACSHUONHOCGuidewireMicrosoft Office Suite

Certifications & Qualifications

Chartered Property Casualty UnderwriterAssociate in ClaimsInsurance Adjuster License

Industry Keywords

Property ClaimsAuto ClaimsCasualty ClaimsClaims Administration Best PracticesThird-Party Liability

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Conduct phone and/or field investigations to determine liability and damages
Attend and participate in legal proceedings as needed
Identify and obtain statements from insureds, claimants and witnesses
Communicate with insureds and claimants and explain benefits, coverages, fault and the claims process
Recognize and address moderate complexity coverage issues
Evaluate and determine claim values using property, bodily injury and liability data
Negotiate within settlement authority to resolve first- and third-party claims
Update database production reports and document claim files using company systems including CACS, HUON, HOC and Guidewire
Control expenses for areas of responsibility
Verify, interpret and resolve coverage by gathering information to ensure policy applicability
Coordinate with internal and external departments
Respond quickly to customer needs and problems
Independently resolve claims within authority level

Requirements

What you’ll need

4-6 years Property, Auto, Casualty or relevant claims administration experience
Comprehensive knowledge of claims administration best practices and procedures
Advanced knowledge of insurance, fault assessment, negligence and subrogation principles
Comprehensive understanding of building and vehicle repair procedures and third-party liability issues
Advanced knowledge of Microsoft Office suite, general computer software and claims software
Advanced organization and planning recognition skills
Advanced oral and written communication skills
Advanced interpersonal skills
Advanced leadership skills among peers
Proficiency and understanding of medical terminology and causality
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance issued by the state
Occasional travel to business meetings or conferences
Bachelor's degree or equivalent combination of education and experience preferred
7-9 years prior claims handling experience preferred
Chartered Property Casualty Underwriter certification preferred
Associate in Claims certification preferred
An insurance/claims adjuster license may be required for claims administration in specific states

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Incentive program based upon the achievement of organization, team and personal performance