Claims Casualty Team Manager – Litigation

AAA

. Coordinate, direct, and oversee claims activities of a team or teams .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,900 - $123,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing claims activities, providing leadership and coaching to ensure compliance with regulatory requirements, and enhancing customer service through effective communication. Proficient in performance evaluation, staff development, and implementing best practices in the casualty claims industry.

Highest-signal resume keywords

Casualty Claims HandlingLitigation ExperienceSupervisory ExperienceAdvanced Communication SkillsChartered Property Casualty Underwriter

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPerformance EvaluationStatistical AnalysisFile ReviewAuditingRegulatory ComplianceStaff DevelopmentTraining ImplementationChange ManagementCustomer Service Best Practices

Soft Skills

LeadershipCoachingInterpersonal SkillsOrganizational SkillsPlanning and Delegation

Certifications & Qualifications

Chartered Property Casualty UnderwriterValid Driver's License

Industry Keywords

Claims ActivitiesCustomer SatisfactionStatutory RequirementsBehavioral IndicatorsSuccession PlanningIndustry DevelopmentsOrganizational Goals

About the role

Key responsibilities & impact

Coordinate, direct, and oversee claims activities of a team or teams
Provide leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and technical and customer service Best Practices
Review claim files regularly for quality
Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives' performance through file review, audits, reports, and complaints
Coach and counsel employees on performance
Resolve customer service issues through communication and interaction
Monitor and evaluate customer concerns, issues, and satisfaction and anticipate customer needs
Manage employee recruitment and development
Identify and implement staff development and training needs to support succession planning
Lead meetings with unit management to communicate goals and reinforce and monitor performance behaviors
Maintain knowledge of current industry developments and best practices
Participate in committees and projects supporting organizational goals and objectives

Requirements

What you’ll need

Bachelors Equivalent combination of education and experience Preferred
4-6 years Casualty Claims handling required with Litigation experience
1-3 years Supervisory required
Advanced organizational, planning and delegation skills critical
Advanced oral and written communication skills necessary
Advanced interpersonal skills essential
Ability to effectively lead change required
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Incentive program based upon the achievement of organization, team and personal performance
Occasional travel to off-site business meetings or conferences