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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge in property claims administration, including coverage investigation, damage assessment, and negotiation strategies. Possesses strong communication and leadership skills to mentor peers and effectively manage complex claims processes.
Highest-signal resume keywords
Claims Handling ExperienceInsurance KnowledgeNegotiation StrategiesAdvanced Communication SkillsLeadership Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdministrationCoverage InvestigationDamage AssessmentSubrogation PrinciplesLoss InvestigationsPolicy Obligations AssessmentClaims TechnologyBuilding Repair ProceduresVehicle Repair ProceduresFirst Notice of Loss Interpretation
Soft Skills
Interpersonal SkillsOrganizational SkillsPlanning SkillsMentoring SkillsCustomer Service
Tools & Technologies
Microsoft Office SuiteClaims SoftwareGeneral Computer Software
Certifications & Qualifications
Chartered Property Casualty UnderwriterAssociate in ClaimsInsurance Adjuster License
Industry Keywords
Property ClaimsHomeowner PoliciesNegligenceThird-Party LiabilityAudit Issues
About the role
Key responsibilities & impact- Support the Property Claims operation by handling high-complexity claims reported on Homeowner policies written by the Interinsurance Exchange
- Interpret First Notice of Loss reports
- Conduct loss investigations, evaluate coverage and damages, develop negotiation strategies, and resolve claims
- Identify and obtain statements from insureds, claimants, and witnesses
- Conduct phone investigations to determine coverage and damages and distinguish allegations from facts
- Determine policy obligations by assessing liability and damage components
- Maintain proper activities and service levels
- Communicate with members, insureds, claimants, vendors, and internal and external departments
- Explain policy coverages, benefits, and claims processes verbally and/or in writing
- Recognize and address complex coverage and subrogation issues
- Evaluate, assess, and negotiate first-party claim settlements within settlement authority across multiple markets
- Assess personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology/tools
- Discern and address issues that may be questioned in an audit
- Mentor and assist with training less experienced personnel and provide coaching in files
- Attend and participate in legal proceedings
- Direct and interact with in-house and outside counsel on litigated files
- Provide sworn expert testimony in courtroom or deposition settings
- Prepare comprehensive formal reports on high-profile claims for senior management
- Respond quickly to customer needs and problems
Requirements
What you’ll need- 7-9 years prior claims handling experience (Required)
- Bachelor's equivalent combination of education and experience (Preferred)
- 7-9 years property claims administration experience (Preferred)
- Working knowledge of claims administration best practices and procedures
- Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles
- Advanced knowledge of Microsoft Office suite, general computer software and claims software
- Comprehensive understanding of building and vehicle repair procedures and third-party liability issues
- Advanced leadership skills among peers
- Advanced organization and planning recognition skills
- Advanced oral and written communication skills
- Advanced interpersonal skills
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance issued by State (Required)
- Chartered Property Casualty Underwriter certification (Preferred)
- Associate in Claims certification (Preferred)
- An insurance/claims adjuster license may be required for claims administration in specific states
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Incentive program based upon the achievement of organization, team and personal performance
- Occasional travel to off-site business meetings or conferences