Claims Unit Manager – Property

AAA

. Manage four to ten Claims Teams or specialized functions within the Claims business unit .

Posted 9/30/2026full-timeUnited StatesSeniorLead💰 $120,500 - $160,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Claims Teams, ensuring compliance with regulatory requirements, and driving performance improvements through effective communication and employee development. Proficient in strategic planning and operational oversight within the claims business unit.

Highest-signal resume keywords

Claims HandlingManagement/Supervisory ExperienceChartered Property Casualty UnderwriterAdvanced Communication SkillsOrganizational and Planning Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPerformance MeasurementRegulatory ComplianceQuality ReviewStatistical ReportingEmployee DevelopmentSuccession PlanningContinuous ImprovementResource AllocationChange Leadership

Soft Skills

Interpersonal SkillsCoachingCounselingEffective CommunicationTeam Goal Communication

Certifications & Qualifications

Chartered Property Casualty UnderwriterValid Driver's License

Industry Keywords

Claims Business UnitCustomer Service Best PracticesAudit MonitoringPerformance ReportsStatutory Requirements

About the role

Key responsibilities & impact

Manage four to ten Claims Teams or specialized functions within the Claims business unit
Manage loss and expense performance, employee development and succession planning, training, staffing, performance measurements and continuous improvement
Facilitate unit-level strategies supporting claims initiatives
Ensure compliance with regulatory and statutory requirements and company technical and customer service best practices
Review claim files for quality and monitor audits, performance reports and customer survey data
Ensure corrective actions are taken to address deficiencies
Recruit, develop, coach and counsel employees
Support professional growth, delegate authority and expand staff responsibilities
Communicate corporate, unit and team goals with direct reports
Monitor and reinforce technical and customer service performance expectations
Ensure effective communication with internal and external customers
Prepare reports and statistical data regarding performance, cost, staffing and resource allocation
Attend intra- and inter-department meetings
Participate in committees and projects designed to enhance organizational goals and objectives

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience preferred
7-9 years Claims handling and/or operations required
4-6 years Management/Supervisory preferred
Advanced organizational and planning skills required
Advanced oral and written communication skills required
Advanced interpersonal skills necessary
Ability to effectively lead change
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance, issued by state, required
Chartered Property Casualty Underwriter designation from the Insurance Institute of America required
Occasional travel to off-site business meetings or conferences

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Incentive program based upon the achievement of organization, team and personal performance