Commercial Auto Claims Adjuster

AAA

. Handle routine non-complex to moderately sophisticated non-injury Commercial and Specialty claims .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $25 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling and settling commercial and specialty claims, with a strong focus on customer service and effective communication. Proficient in investigating claims, verifying coverage, and ensuring compliance with insurance regulations.

Highest-signal resume keywords

Adjuster LicenseInsurance Claims ExperienceCustomer Service SkillsAnalytical SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage VerificationLiability EvaluationDamage EstimationTotal Loss AssessmentBasic Math SkillsTyping 30 WPMAuto Physical Damage TrainingTechnical AptitudeMultitasking

Soft Skills

Problem-SolvingOrganizational SkillsOral CommunicationWritten CommunicationFlexibility

Tools & Technologies

Claims Management SoftwareVirtual Communication ToolsInternet ApplicationsPhone SystemsChat Features

Certifications & Qualifications

Adjuster LicenseI-CAR EnrollmentSCLA Enrollment

Industry Keywords

Commercial ClaimsSpecialty ClaimsAuto ClaimsProperty DamageSubrogationInsurance RegulationsClaim Service Level AgreementsCustomer InteractionVirtual EnvironmentInsurance Program Compliance

About the role

Key responsibilities & impact

Handle routine non-complex to moderately sophisticated non-injury Commercial and Specialty claims
Open, investigate, evaluate, and settle auto claims
Adjust higher-complexity liability, property damage, and total loss claims at a proficient level
Verify coverage on policies with standard commercial symbols and/or specialty exposures
Service physical damage exposures in collaboration with casualty adjusters
Contact insureds, claimants, and other involved parties to confirm loss details and policy coverage
Explain claims processes, next steps, outcomes, benefits, coverages, and liability outcomes
Investigate, evaluate, negotiate, and settle first- and third-party auto/property damage claims
Take inbound customer calls and maintain an inventory of pending claims
Conduct coverage and liability investigations
Coordinate and lead all aspects of the claims process while keeping customers informed
Negotiate damage estimates and supplements
Validate reparability and monitor repairs
Arrange towing, storage, and rental vehicles as needed
Address subrogation and total loss responsibilities
Ensure compliance with insurance program agreements, Claim Service Level agreements, state regulations, policy provisions, file documentation, and correspondence requirements
Support other claims areas as needed
Participate in employee resource groups, volunteering, onboarding, relationship-building, and other culture initiatives
Travel as needed for divisional, team, and other in-person meetings
Fulfill business needs, including supporting other teams and investing extra time when needed

Requirements

What you’ll need

High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training
Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications
Must meet work from home requirements including internet speeds and designated workspace
Ability to type 30 wpm
Bachelor’s degree preferred
Two or more years of customer service experience preferred
Prior insurance claims experience preferred
Bilingual a plus
Auto physical damage training and/or I-CAR or SCLA enrollment preferred
Strong customer service, analytical, problem-solving, organizational, oral and written communication, and negotiation skills
Ability to prioritize and multitask effectively
Flexibility to work between 7:00 A.M. and 7:00 P.M. PST, including weekends and/or holidays
Applicants must have authorization to work indefinitely in the US
Mobilitas does not provide visa sponsorship

Benefits

Comp & perks

Paid training program
Annual bonus eligibility / annual discretionary bonus through the Annual Incentive Plan (up to 5% of eligible pay)
401(k) with a company match
Career growth, leadership and mentoring support
Remote-first flexible workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations
Employee resource groups and volunteering opportunities