Commercial Auto Claims Adjuster

AAA

. Handle routine non-complex to moderately complex non-injury Commercial and Specialty claims .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $25 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in handling Commercial and Specialty claims, including investigation, negotiation, and settlement of auto claims. Possesses strong customer service, analytical, and communication skills to effectively manage claims processes and maintain compliance with state regulations.

Highest-signal resume keywords

Adjuster LicenseInsurance Claims ExperienceCustomer Service SkillsAnalytical SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims EvaluationClaims NegotiationCoverage VerificationDamage EstimationSubrogation ManagementDocumentation MaintenanceBasic Math SkillsTyping 30 WPMTechnical Aptitude

Soft Skills

Problem-Solving SkillsOrganizational SkillsOral CommunicationWritten CommunicationMultitasking Ability

Tools & Technologies

Claims Management SoftwareVirtual Communication ToolsInternet Applications

Certifications & Qualifications

Adjuster LicenseI-CAR EnrollmentSCLA Enrollment

Industry Keywords

Commercial ClaimsSpecialty ClaimsAuto ClaimsPhysical Damage ExposuresInsurance Program Compliance

About the role

Key responsibilities & impact

Handle routine non-complex to moderately complex non-injury Commercial and Specialty claims
Open, investigate, evaluate, negotiate, and settle auto claims
Adjust higher-complexity liability, property damage, and total loss claims at a proficient level
Verify coverage on policies with standard commercial symbols and/or specialty exposures
Service physical damage exposures in collaboration with casualty adjusters
Contact insureds, claimants, and other involved parties to confirm loss details and coverage
Explain claims processes, next steps, outcomes, benefits, coverages, and liability decisions
Investigate coverage and liability and maintain an inventory of pending claims
Negotiate damage estimates and supplements; validate reparability and monitor repairs
Arrange towing, storage, and rental vehicles
Address subrogation and total loss responsibilities
Ensure insurance program and Claim Service Level agreements are followed
Maintain required documentation and correspondence for state regulations and policy provisions
Support other claims areas as needed
Participate in employee resource groups, volunteering, onboarding, relationship-building, and team success
Attend divisional/team meetings and other in-person meetings as needed
Work any shift seven days a week between 7:00 AM and 7:00 PM Pacific Time, subject to business needs
Complete virtual, on-camera paid training beginning November 30, 2026, Monday-Friday, 8:00 AM-5:00 PM Pacific Time

Requirements

What you’ll need

High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training
Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications
Must meet work from home requirements including internet speeds and designated workspace
Ability to type 30 wpm
Two or more years of customer service experience preferred
Prior insurance claims experience preferred
Bachelor’s degree preferred
Bilingual a plus
Auto physical damage training and/or I-CAR or SCLA enrollment preferred
Strong customer service, analytical, problem-solving, organizational, oral and written communication, and negotiation skills
Ability to prioritize and multitask effectively
Flexibility to work between 7:00 AM and 7:00 PM PDT, including weekends and/or holidays
Ability to travel as needed for divisional/team meetings and other in-person meetings
Applicants must have authorization to work indefinitely in the US; Mobilitas does not provide visa sponsorship

Benefits

Comp & perks

Annual bonus eligibility / Annual Incentive Plan (AIP) of up to 5% of eligible pay
401(k) with a company match
Paid training program
Career growth, leadership and mentoring support
Flexible remote-first workplace / Home-Flex roles
Employee resource groups and volunteering opportunities
Reasonable accommodations for qualified applicants and employees with disabilities