Commercial Casualty Supervisor, Complex Claims

AAA

. Supervise complex 1st and 3rd party auto and commercial injury claims, including minor to complex litigated claims .

Posted 10/27/2026full-timeRemote • United StatesSeniorLead💰 $110,700 - $147,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in supervising complex auto and commercial injury claims, providing technical guidance, and ensuring compliance with regulations. Capable of managing operations, performance evaluations, and fostering a collaborative team environment.

Highest-signal resume keywords

Claims SupervisionComplex Claims ManagementAdjuster LicenseBachelor's DegreeLitigation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationNegotiationSettlement AuthorityWorkflow DistributionPerformance MonitoringCustomer ServiceFile ReviewsOperational ImprovementsLegal Billing ManagementComplaint Resolution

Soft Skills

CoachingMentoringCollaborationCommunicationLeadership

Certifications & Qualifications

Associate in Claims (AIC)Chartered Property Casualty Underwriter (CPCU)ICAR

Industry Keywords

Casualty ClaimsDepartment of Insurance RegulationsSpecial Investigations Unit (SIU)Virtual EnvironmentCross-Functional Teams

About the role

Key responsibilities & impact

Supervise complex 1st and 3rd party auto and commercial injury claims, including minor to complex litigated claims
Supervise claims in multiple states virtually
Evaluate coverage questions and provide approval decisions
Evaluate cases and provide guidance and settlement authority above representatives' authority
Potentially manage the First Notice of Loss injury queue
Act as claims liaison in partner states and build relationships with partner clubs
Oversee investigation, evaluation, negotiation, and resolution of claims
Provide technical guidance to adjusters on coverage, liability, settlement authority, and complex issues
Direct daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts
Establish and monitor employee performance goals, departmental objectives, and service standards
Monitor claims quality and customer service performance through file reviews, QARs, surveys, and feedback
Ensure compliance with company policies, procedures, safety standards, and Department of Insurance regulations
Participate in specialty Committee Review Processes and facilitate meetings
Recommend operational, process, and resource-utilization improvements
Support recruitment, interviewing, hiring decisions, budget planning, and resource oversight
Collaborate with cross-functional teams and serve as liaison for commercial customers and brokers
Identify training needs and coordinate development opportunities
Coach, mentor, provide feedback, and recognize employee and team achievements
Manage performance evaluations, compensation and promotion recommendations, and disciplinary actions
Oversee DOI, company, and customer complaint resolution
Oversee internal and external counsel, defense costs, legal billing, and fee arrangements
Manage client communications and collaboration on litigation matters
Monitor and report extra-contractual case status to Executive Committees
Foster a collaborative, inclusive, psychologically safe environment and support company culture
Translate enterprise strategy and priorities for team members
Travel as needed for enterprise, divisional, team, and other in-person meetings

Requirements

What you’ll need

5+ years of experience in a progressively responsible professional and/or supervisory position within a claims environment
7+ years of complex claims experience
Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised
High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
Bachelor's degree (BA/BS) in a related field
Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims
Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR
Applicants must have authorization to work indefinitely in the US
Mobilitas does not provide visa sponsorship for this role

Benefits

Comp & perks

Annual bonus eligibility for most roles
401(k) with a company match
Career growth and development opportunities
Flexible Workplace with remote-first culture and Home-Flex roles
Flexibility to work from various locations including Mobilitas offices
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations