Customer Service Representative – Insurance

AAA

. Answer inbound calls and assist members with questions related to AAA memberships .

Posted 10/1/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to engage members effectively, resolve issues promptly, and adapt to a fast-paced environment. Proficient in multitasking and navigating multiple systems while maintaining a positive attitude and confidentiality in a remote setting.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceExcellent Communication SkillsMultitasking AbilitySpanish Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center OperationsMultitaskingReal-Time Navigation of Computer SystemsProblem-Solving

Soft Skills

Strong CommunicationAdaptabilityPositive AttitudeActive Listening

Tools & Technologies

Computer SystemsEthernet ConnectionModem/Router Setup

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound CallsAAA MembershipsVirtual TrainingRemote WorkConfidentiality

About the role

Key responsibilities & impact

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Resolve issues quickly and critically in a non-scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance performance
Complete a 100% virtual training program lasting approximately 4 months
Work full-time, 40 hours per week, with scheduled shifts during specified weekday and Saturday hours
Take live calls during Saturday bullpen/on-the-job training shifts

Requirements

What you’ll need

Prior customer service experience
Recent call center experience preferred
Excellent written, verbal, and listening communication skills
Ability to multitask and navigate computer systems in real time
Flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within the State of Texas
Spanish fluency is a plus
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hot spots
Modem/router in the same room as computer equipment
Minimum 50–100 Mbps download and 10 Mbps upload
Ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments

Benefits

Comp & perks

Bilingual fluency differential of $1.00/hour for English/Spanish fluency (assessment provided)
Comprehensive benefits package
Growth & advancement opportunities
Company-provided computer
Partial internet reimbursement
Health coverage for medical, dental, and vision
401(k) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more)