Customer Service Representative – Insurance

AAA

. Answer inbound calls and assist members with questions related to insurance policies and AAA memberships .

Posted 10/30/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to multitask effectively in a fast-paced, remote environment. Proficient in navigating multiple systems while providing excellent customer service and maintaining confidentiality.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsMultitasking AbilityHigh School Diploma or GEDSpanish Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving MindsetCan-Do AttitudeAdaptability

Tools & Technologies

Computer SystemsEthernet ConnectionModem/Router Setup

Industry Keywords

Insurance PoliciesAAA MembershipsCall Center ExperienceVirtual TrainingRemote Setting

About the role

Key responsibilities & impact

Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues in a non-scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance performance
Complete approximately four months of 100% virtual training, with scheduled weekday and occasional Saturday shifts
During Bullpen on-the-job training, take live calls during scheduled Saturday shifts
Work a 40-hour full-time post-training schedule within specified weekday and Saturday hours, with one weekday off each week

Requirements

What you’ll need

Prior customer service experience (recent call center experience preferred)
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within the State of Ohio
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Modem/Router must be in the same room as the computer equipment
Minimum of 50-100 Mbps download and 10 Mbps upload
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments
Spanish fluency is a plus

Benefits

Comp & perks

Bilingual fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
Comprehensive Benefits Package
Growth & Advancement Opportunities
Company-provided computer
Partial internet reimbursement
Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)