Customer Service Representative, Insurance

AAA

. Answer inbound calls and assist members with questions related to insurance policies and AAA memberships .

Posted 10/1/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to communicate effectively and resolve issues in a fast-paced, remote environment. Proficient in multitasking and navigating multiple systems while maintaining a positive attitude and adaptability to change.

Highest-signal resume keywords

Customer Service ExperienceSpanish FluencyExcellent Communication SkillsMultitasking AbilityHigh School Diploma or GED

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving MindsetAdaptabilityActive ListeningPositive Attitude

Tools & Technologies

Computer Systems NavigationEthernet ConnectionModem/Router Setup

Industry Keywords

Insurance PoliciesAAA MembershipsCall Center ExperienceRemote SettingVirtual Training

About the role

Key responsibilities & impact

Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues in a non-scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance performance
Complete a 100% virtual training program lasting approximately 4 months
Work full-time, 40 hours per week, with scheduled shifts during the stated training and post-training hours
Take live calls during Saturday Bullpen shifts when scheduled

Requirements

What you’ll need

Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within the State of Ohio
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hotspots
Modem/router in the same room as computer equipment
Minimum internet speed of 50–100 Mbps download and 10 Mbps upload
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments

Benefits

Comp & perks

Bilingual fluency: additional $1.00/hour for English/Spanish fluency (assessment provided)
Comprehensive Benefits Package
Growth & Advancement Opportunities
Company-provided computer
Partial internet reimbursement
Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)