Customer Service Representative – Insurance

AAA

. Answer inbound calls and assist members with questions related to AAA memberships .

Posted 10/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and problem-solving abilities while providing exceptional customer service in a fast-paced, virtual environment. Proficient in multitasking and navigating multiple systems to deliver personalized solutions and maintain productivity.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsMultitasking AbilitySpanish FluencyRemote Work Productivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceComputer NavigationBackground Check ComplianceDrug Screening ComplianceHigh School Diploma or GED

Soft Skills

Problem-Solving MindsetFlexible MindsetPositive AttitudeActive ListeningAdaptability

Tools & Technologies

Ethernet ConnectionModem/Router SetupVirtual Training Platforms

Industry Keywords

AAA MembershipsInbound CallsProactive SolutionsConfidentialityVirtual Team Meetings

About the role

Key responsibilities & impact

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Resolve issues through quick and critical thinking in a non-scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance performance
Complete a 100% virtual training program lasting approximately 4 months
Work full-time schedules during specified weekday and Saturday hours, with one weekday off each week

Requirements

What you’ll need

Prior customer service experience (recent call center experience preferred)
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within the State of Texas
Spanish fluency is a plus
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hotspots
Modem/router in the same room as computer equipment
Minimum 50–100 Mbps download and 10 Mbps upload
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments

Benefits

Comp & perks

Additional $1.00/hour for English/Spanish fluency (assessment provided)
Comprehensive Benefits Package
Growth & Advancement Opportunities
Company-provided computer
Partial internet reimbursement
Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)