Customer Service Representative, Spanish Bilingual – Insurance

AAA

. Answer inbound calls and assist members with questions related to AAA memberships .

Posted 10/1/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a fast-paced environment. Proficient in multitasking and navigating multiple systems while maintaining productivity and confidentiality in a remote setting.

Highest-signal resume keywords

Customer Service ExperienceBilingual Skills (English and Spanish)Excellent Communication SkillsAbility to MultitaskHigh School Diploma or GED

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving MindsetPositive AttitudeAdaptability

Tools & Technologies

Computer Systems NavigationEthernet ConnectionModem/Router Setup

Industry Keywords

Call Center ExperienceVirtual TrainingRemote WorkConfidentialityProductivity

About the role

Key responsibilities & impact

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues in a non-scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance performance
Complete approximately four months of 100% virtual training
Take live calls during Saturday Bullpen shifts when scheduled

Requirements

What you’ll need

Prior customer service experience (recent call center experience preferred)
Bilingual skills in English and Spanish are required
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within the State of Texas
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet (no DSL, satellite, hot spots, etc.)
Modem/router in the same room as computer equipment
Minimum internet speed of 50–100 Mbps download and 10 Mbps upload
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments

Benefits

Comp & perks

Comprehensive Benefits Package
Growth & Advancement Opportunities
Company-provided computer
Partial internet reimbursement
Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays
PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)