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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing Digital Adoption Platforms, utilizing instructional design methodologies, and measuring solution impact through analytics and KPIs. Strong project management skills with the ability to collaborate across teams and manage multiple priorities effectively.
Highest-signal resume keywords
Digital Adoption Platform ImplementationInstructional Design MethodologyProject ManagementAnalytical SkillsStakeholder Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Adoption PlatformInstructional DesignHTMLCSSJavaScriptAnalyticsKPI MeasurementProject PlanningSoftware ReadinessTraining Development
Soft Skills
Attention to DetailProblem-SolvingOrganizational SkillsMultitaskingCommunication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointWorkdaySalesforceSumTotalGuidewire
Certifications & Qualifications
Instructional Design Certification
Industry Keywords
Business Systems OperationsDigital Business ProcessesTraining PlansScope DocumentsVendor Collaboration
Tech Stack
Tools & technologiesGuidewireJavaScript
About the role
Key responsibilities & impact- Design and implement digital adoption platforms across the company’s training region and other digital business process assets
- Collaborate with business, technical, and ET&D partners to deliver software readiness, training, and communications
- Design software training using digital adoption platform and instructional design methodology
- Assess digital adoption platform needs and use cases, design solutions, measure results, and iterate improvements
- Measure and evaluate solution impact using DAP platform analytics and KPIs from Training Plans and Scope documents
- Seek stakeholder feedback and consensus from project initiation through final approval
- Create and maintain DAP processes, standards, procedures, and project plans
- Troubleshoot and maintain DAP implementations over time
- Collaborate with the DAP vendor to maximize use of available development-tool features
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience required
- 7-9 years of business systems operations preferred
- 1-3 years of Digital Adoption Platform implementation preferred
- 1-3 years of supervisory experience preferred
- Experience working in a deadline-driven environment, with attention to detail, and the ability to multitask/prioritize a workload of competing priorities
- Ability to independently manage several projects simultaneously and operate under tight deadlines
- Ability to learn technologies and explain technical issues to enterprise architects, developers, and management
- Strong organizational skills with a high attention to detail
- Strong analytical and problem-solving skills
- Instructional design or learning and development experience; certifications preferred
- Proficiency in Microsoft Word, Excel, and PowerPoint
- HTML, CSS, and/or JavaScript experience desired
- UX background desired
- Familiarity with Workday, Salesforce, SumTotal, Guidewire or other enterprise software preferred
- Occasional travel to off-site business meetings or conferences (5%)
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)