Director, Business Relationship Management

AAA

. Build trusted relationships with enterprise business executives and senior leaders; serve as the primary IT strategic partner and escalation point for the business portfolio .

Posted 11/3/2026full-timeWilmington • Ohio • United StatesLead💰 $131,915 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Business Partnership and Technology Portfolio Management, with a strong focus on translating business strategies into actionable technology roadmaps and measurable outcomes. Proven ability to lead high-performing teams, manage vendor relationships, and drive financial rigor in portfolio governance.

Highest-signal resume keywords

IT Business PartnershipTechnology Portfolio ManagementFinancial AcumenVendor ManagementExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Roadmap DevelopmentPortfolio GovernanceBusiness Case DevelopmentProject ManagementData-Driven Decision-Making

Soft Skills

InfluencingNegotiationConflict ManagementStrategic LeadershipCoaching

Certifications & Qualifications

PMPPgMPITILProsci

Industry Keywords

Enterprise TransformationBusiness Relationship ManagementOperational EffectivenessChange ManagementPerformance Metrics

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Build trusted relationships with enterprise business executives and senior leaders; serve as the primary IT strategic partner and escalation point for the business portfolio
Identify, shape, and advance technology-enabled opportunities that drive revenue growth, improve customer and associate experiences, enhance service quality, increase productivity, and strengthen operational effectiveness
Lead the evaluation and adoption of emerging technology capabilities supporting business transformation and sustainable competitive advantage
Translate functional strategies into a multi-year technology roadmap, defining target outcomes, sequencing, dependencies, and trade-offs
Lead business line portfolio planning and governance, partnering with business and IT executives to prioritize investments and manage trade-offs across capacity, cost, risk, and value
Own and challenge business case development to ensure enterprise alignment, financial rigor, delivery feasibility, clear benefit definition, and measurable value realization
Establish portfolio performance metrics, dashboards, and executive reporting to monitor health, spend, benefits, risks, milestones, adoption, and post-implementation outcomes
Provide oversight for active projects, ensuring alignment with approved scope, schedule, budget, dependencies, risks, and business outcomes; resolve issues and escalate decisions when needed
Partner with Finance to manage portfolio budgets, forecasts, capitalization strategy, cost transparency, lifecycle costs, and operational impacts
Coordinate demand and capacity planning with IT leadership, delivery teams, and enterprise architects
Lead discovery-to-sourcing activities for external solutions or services, including RFI/RFP development, vendor evaluation, sourcing recommendations, contract support, risk controls, and vendor performance management
Build and lead a high-performing team through coaching, mentorship, talent development, accountability, collaboration, continuous learning, and business-focused outcomes
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, information technology, finance, or a related field required; equivalent combination of education and senior-level experience may be considered
15+ years of progressive experience in IT business partnership, technology portfolio management, enterprise transformation, business relationship management, or related leadership roles
Experience partnering with senior business and IT leaders to translate business strategies into technology roadmaps, investment priorities, and measurable business outcomes
Demonstrated experience leading portfolio governance, project prioritization, business case development, value realization, and executive-level reporting
Strong financial acumen, including experience with portfolio budgets, forecasts, capitalization considerations, lifecycle costs, and investment trade-off decisions
Experience supporting sourcing, vendor evaluation, contract negotiations, risk controls, and vendor performance management for technology solutions or services
People leadership experience, including coaching, developing, and leading high-performing teams in a matrixed environment
Project, program, or portfolio management training or certification preferred, such as PMP, PgMP, ITIL, or equivalent experience
Organizational change management training or certification preferred, such as Prosci or equivalent experience
Ability to influence, negotiate, manage conflict, build alignment, and drive accountability across business and IT teams without direct authority
Strong executive communication and presentation skills
Strategic leadership and consultative partnership skills
Strong business and technology acumen
Portfolio governance and prioritization skills
Financial and vendor management acumen
Analytical thinking and data-driven decision-making skills
Change leadership and adoption skills
People leadership and ownership mindset

Benefits

Comp & perks

Annual Bonus Eligibility
Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package
Generous accrued paid time off + 8 paid holidays
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Complimentary AAA Membership
Health & Wellness Program
Health Concierge Service
Life Insurance
Short Term/Long Term Disability
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Continual learning reimbursement up to $5,250 per year