Director, Corporate Travel Operations

AAA

. Set and execute the operating strategy for a 24x7x365, multi-team corporate travel service center .

Posted 10/22/2026full-timeCincinnati • Ohio • United StatesLead💰 $105,147 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-volume corporate travel operations, optimizing service delivery across multiple channels, and implementing automation and AI-enabled solutions to enhance operational efficiency. Strong financial acumen and strategic leadership capabilities are essential for managing budgets and driving measurable results.

Highest-signal resume keywords

Corporate Travel Operations LeadershipSabre Global Distribution SystemGenesys Cloud Contact-Center PlatformAutomation and AI-Enabled SolutionsBudget Management and Financial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Strategy DevelopmentWorkforce Planning and Capacity ManagementQuality Control and Fulfillment AutomationData Literacy and AnalyticsRobotic Process Automation

Soft Skills

Leadership and CoachingProblem-SolvingCommunication SkillsChange ManagementHigh Integrity

Tools & Technologies

SabreGenesysAI TechnologiesContact-Center AnalyticsWorkflow Automation Tools

Industry Keywords

Corporate TravelOmnichannel Service DeliveryCall Center OperationsClient RetentionTraveler Care

Tech Stack

Tools & technologies

CloudRPA

About the role

Key responsibilities & impact

Set and execute the operating strategy for a 24x7x365, multi-team corporate travel service center
Lead, develop and hold accountable managers and operational leaders across domestic, international, VIP, after-hours, online fulfillment, group air and specialized service teams
Own omnichannel service delivery across voice, chat, text and email
Direct workforce planning and capacity management using demand forecasts, schedules, skill profiles and cross-training
Establish and monitor operational scorecards and service-level agreements
Build and deliver an automation and AI-enabled operations roadmap
Optimize Sabre workflows, Genesys routing, workforce engagement and analytics, mid-office, quality-control, ticketing and fulfillment automation
Redesign processes and roles to increase capacity and focus travel professionals on complex itineraries, disruptions, consultative support and VIP service
Lead change management for technology, process and service-model deployments
Maintain operational readiness and business continuity for disruptions, outages and security incidents
Own the operating budget and expense performance with the Vice President of Corporate Travel
Partner with Account Management and Sales on client retention, business reviews, implementations, prospect presentations and solution design
Collaborate with suppliers and internal stakeholders to improve traveler outcomes and support preferred-supplier strategies
Establish operating policies, quality standards, knowledge-management practices and controls
Monitor corporate travel, call center, distribution, servicing and AI trends
Foster an inclusive, accountable and high-performing culture through leadership, coaching, recognition and performance management
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, travel, operations, technology or a related field, or an equivalent combination of education and progressively responsible experience
10+ years of progressive leadership experience in corporate travel operations, travel agency operations or a comparably complex service environment, including significant leadership of managers and large teams
Demonstrated experience leading a 24x7x365, high-volume call center or travel service operation across multiple channels and distributed or virtual teams
Strong working knowledge of Sabre or a comparable global distribution system; direct Sabre operational experience is strongly preferred
Experience with Genesys or a comparable cloud contact-center platform, including routing, workforce management, quality management, reporting and digital channels
Experience implementing or optimizing mid-office, quality-control, fulfillment, workflow, robotic process automation or employee-assist technologies in a travel environment
Demonstrated record of using automation, analytics and AI-enabled capabilities to improve capacity, service, quality or cost while sustaining appropriate human oversight and employee adoption
Experience owning budgets, workforce plans, operational metrics and improvement portfolios, with the ability to quantify business cases and realized benefits
Experience supporting client retention, implementations, business reviews and executive or prospect presentations is preferred
Strategic operations leadership and ability to convert goals into executable plans, accountabilities and measurable results
Deep understanding of corporate travel servicing, GDS workflows, ticketing, exchanges, disruptions, online and offline fulfillment, VIP service, after-hours operations and traveler care
Fluency in contact-center operations and analytics, including omnichannel demand, skill-based routing, workforce management, service levels, quality and employee performance
Practical understanding of generative AI, conversational AI, machine learning, robotic process automation and workflow automation
Strong data literacy and problem-solving skills
Strong financial and commercial acumen, including budgeting, productivity economics, vendor management, investment prioritization and benefit realization
Executive-level written, verbal and presentation skills
High integrity and commitment to traveler care, employee development, responsible AI, data privacy, security and continuous improvement

Benefits

Comp & perks

Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year