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AAA

Fleet Supervisor, Roadside Assistance

AAA

. Manage day-to-day operations at the Fleet Office and work directly with drivers and supervisors.

Posted 10/3/2026full-timeNewington • Connecticut • United StatesMid-LevelSenior💰 $58,975 - $82,792 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills in a fleet environment, ensuring compliance with regulations and delivering exceptional customer service. Proficient in managing staffing, performance goals, and resource utilization while maintaining safety standards.

Highest-signal resume keywords
Fleet ManagementLeadership ExperienceCustomer Service ExcellenceTowing CertificationBudget Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operations ManagementPerformance AppraisalCost AnalysisDispatch CoordinationAutomotive MaintenanceEmergency ServicesStaff SchedulingRegulatory ComplianceResource UtilizationSales Goal Achievement
Soft Skills
Conflict ResolutionCoaching and TrainingTeam BuildingCommunication SkillsProblem Solving
Tools & Technologies
RA Call Receiving SystemDispatching System
Certifications & Qualifications
Towing CertificationState Driver's License
Industry Keywords
Automotive IndustryFleet OperationsCustomer ServiceHigh Volume EnvironmentSafety Standards

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Manage day-to-day operations at the Fleet Office and work directly with drivers and supervisors.
  • Assist Roadside Assistance Club Fleet Management with effective operation of AAA Club Alliance locations.
  • Provide leadership to RA Club Fleet drivers, dispatch and administrative staff.
  • Ensure staffing levels, performance and sales goals are met or exceeded.
  • Investigate and resolve member and customer concerns and claims.
  • Deliver extraordinary customer service to AAA members, RAP customers and other AAA customers.
  • Utilize the RA Call Receiving and Dispatching system and monitor facility performance and service goals.
  • Supervise Club Fleet Associates and operations, including productivity, revenue, sales and contractor expense savings.
  • Participate in interviewing and selection; conduct counseling and disciplinary sessions; recommend actions on associate issues.
  • Write performance appraisals, conduct evaluations, and establish and monitor individual and team goals.
  • Supervise driver activities; provide coaching and training; maintain time records and staff schedules.
  • Coordinate with RA Dispatch and Training on business decisions and division objectives.
  • Ensure fleet vehicles are safely maintained and routine maintenance schedules are followed.
  • Ensure compliance with federal, state and local regulations, company policies and department guidelines.
  • Handle difficult or escalated customer situations and build positive work relationships.
  • Ensure safety procedures and standards are followed; order safety equipment.
  • Investigate accidents and injuries with the Fleet Manager and Corporate Risk Manager; document incidents and initiate preventative measures.
  • Oversee accounts payable and receivable functions.
  • Implement and assist with development of the Fleet Services work plan; assign activities and projects; monitor workflows; review work product and procedures.
  • Analyze and improve cost-effective resource utilization.
  • Participate in budget preparation and administration; prepare cost estimates and monitor expenditures.
  • Respond to roadside assistance requests and provide emergency services and/or towing.
  • Schedule or perform repairs, preventive and routine maintenance, and emergency maintenance tasks as needed.

Requirements

What you’ll need
  • Associate degree with major course work in business, organizational management or related field or equivalent.
  • 5+ years’ work experience in an automotive or dispatch environment or 5 years of experience in a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.
  • 1+ years’ leadership or supervisory experience.
  • Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Club Alliance and AAA National Quality Standard 2.
  • Must possess and maintain a valid State Driver’s License.
  • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
  • Ability to operate passenger vehicles and trucks with automatic and manual transmissions.
  • Must attain and maintain all state and local licensing requirements.

Benefits

Comp & perks
  • Monthly bonus potential based on team performance
  • Paid Time Off
  • 8 Paid Holidays
  • 401(k) plan
  • Medical, Dental and Vision Coverage
  • FREE Life Insurance
  • FREE AAA Membership (your choice of a Classic, Plus or Premium)
  • Tuition Reimbursement
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year