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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, effective problem-solving abilities, and compliance with company and PCI standards while maintaining confidentiality. Capable of upselling and cross-selling insurance products in a fast-paced contact center environment.
Highest-signal resume keywords
Customer Service ExcellenceProblem-Solving AbilitiesProperty & Casualty LicenseSpanish FluencyCompliance with PCI Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing SkillsMultitasking SkillsGrammar ProficiencyInsurance KnowledgeRemote Work Productivity
Soft Skills
Active ListeningProfessional CommunicationTeam CollaborationAttention to DetailFlexibility
Tools & Technologies
Virtual Meeting PlatformsContact Center Software
Certifications & Qualifications
High School Diploma or GEDProperty & Casualty License
Industry Keywords
Contact CenterInsurance ProductsCompliance StandardsUpsellingCross-Selling
About the role
Key responsibilities & impact- Deliver exceptional service in a fast-paced contact center
- Resolve complex inquiries and support policy updates
- Ensure compliance with company and PCI standards
- Retain members through effective problem-solving, professional communication, and accurate interaction documentation
- Identify opportunities to upsell and cross-sell insurance products
- Handle escalated contacts with courtesy and professionalism
- Collaborate with internal teams to provide a seamless customer experience
- Meet and exceed individual and team performance goals in a high-volume environment
- Complete 30 days of fully virtual Monday–Friday training
- Work a 40-hour, five-day schedule after training within assigned business hours and possible Saturday shifts
Requirements
What you’ll need- Full-time availability, 40 hours per week
- Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002
- High School diploma or GED required; college degree preferred
- Strong computer, phone, typing, grammar, and multitasking skills
- Excellent customer service, active listening, and problem-solving abilities
- Ability to balance efficiency and quality in a fast-paced environment
- Strong attention to confidentiality and compliance with company guidelines
- Flexible to work extended hours, weekends, nights, and holidays
- Team-oriented with positive communication and collaboration skills
- Property & Casualty or Personal Lines license required, or ability to obtain within 90 days
- Spanish fluency required for bilingual queue
- Must pass a background check and drug screening
- Previous insurance or call center experience preferred
- Dedicated, quiet workspace without interruptions
- Internet connection with minimum 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss
- Demonstrated ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
Benefits
Comp & perks- Bilingual fluency: additional $0.50/hour for English/Spanish fluency
- Comprehensive benefits package
- Growth & advancement opportunities
- Health coverage for medical, dental, vision
- 401(k) and Roth 401(k) saving plan with company match
- Remote work opportunities
- Tuition assistance
- Employee appreciation and recognition
- Training and fees covered for required insurance license