Insurance Service Associate

AAA

. Provide entry-level service and support to policyholders with a focus on first-contact resolution .

Posted 9/18/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first-contact resolution, while effectively managing policy information and providing insurance quotes. Proficient in navigating Windows-based applications and maintaining high attention to detail in a remote work environment.

Highest-signal resume keywords

P&C LicenseCustomer Service ExperienceSales SkillsChat Support ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ManagementInsurance QuotingUnderwriting TransactionsFirst-Contact ResolutionComputer Keyboard Proficiency

Soft Skills

Attention to DetailProactive Problem SolvingRelationship BuildingFlexibility

Tools & Technologies

Windows-Based ApplicationsWeb Browser Applications

Certifications & Qualifications

High School Diploma/GEDP&C License

Industry Keywords

Personal Lines InsuranceCustomer SupportRemote WorkSales

About the role

Key responsibilities & impact

Provide entry-level service and support to policyholders with a focus on first-contact resolution
Handle requests through a single channel, such as phone
Take and make phone calls
Manage policy information
Protect customers by cross-selling and binding applicable products, coverages, and services
Anticipate and proactively address future questions, needs, and pain points
Expound on coverages and provide detailed policy reviews
Provide insurance quotes for existing insurance policies
Process underwriting transactions within standard authority levels
Support policyholders via phone, web, and chat
Collaborate with other agents to build positive relationships and provide timely resolution
Work toward progression into the Service Agent position
Actively work toward obtaining required licensure

Requirements

What you’ll need

High School Diploma/GED or a combination of education and 1+ year directly relevant work experience
Capability to train and perform the job in a remote setting and meet work-from-home requirements
P&C or Personal Lines License; if not licensed at hire, must obtain license within 6 months of hire date
Availability to work 40 hours per week within 24/7 operational hours
Flexibility for shifts ending at 8:00pm local time
Availability for at least one weekend day; days off may not be consecutive
Ability to be at home location and on camera during training
Ability to navigate Windows-based and web browser applications
Efficient and accurate computer keyboard use
High attention to detail
1–2 years of prior sales and customer service experience in a personal lines insurance environment preferred
1+ year of chat support experience preferred
Associate or bachelor's degree preferred
Bilingual skills preferred
Applicants must have authorization to work indefinitely in the United States
CSAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks

Shift differential and bilingual differential for those who qualify
Company-wide annual discretionary bonus opportunity through the Annual Incentive Plan (AIP), up to 5% of eligible pay
401(k) with company match
Company-provided study materials and covered licensing exam cost
Career growth, leadership and mentoring support
Development opportunities
Flexible workplace and remote-first culture
Flexibility to work from various locations including CSAA offices
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations