Leisure Air Desk Travel Consultant

AAA

. Provide consultative travel planning and sales support for members, customers, executive management, board members, and internal partners through an inbound service environment .

Posted 9/28/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive travel planning and sales support capabilities, with a strong emphasis on booking complex domestic and international itineraries. Proficient in utilizing Computer Reservation Systems (CRS) and knowledgeable about travel resources, geography, and destination safety.

Highest-signal resume keywords

Extensive Travel Agent ExperienceComputer Reservation System (CRS) ProficiencyComplex Itinerary PlanningKnowledge of Destination SafetyCar, Hotel, and Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel PlanningBooking Airline TicketsAuto Faring of TransactionsInternational Airline ReservationsHotel ReservationsCar ReservationsRail ReservationsTravel Itinerary ArrangementGeography KnowledgeTravel Resource Material Knowledge

Soft Skills

Consultative SellingProblem ResolutionIndependent WorkAttention to DetailCustomer Service

Tools & Technologies

AgentwareComputer Reservation System (CRS)

Industry Keywords

Travel ArrangementsDomestic TravelInternational TravelTravel InsurancePreferred Vendor OfferingsCancellation/Change PenaltiesTravel Group DepartmentIncentive GroupsLeisure GroupsForeign-Country Developments

About the role

Key responsibilities & impact

Provide consultative travel planning and sales support for members, customers, executive management, board members, and internal partners through an inbound service environment
Identify traveler needs and recommend and book domestic and international travel arrangements
Promote membership and preferred vendor offerings
Service and sell airline tickets, car rental, hotel and travel insurance
Determine client needs through individual consultation and emphasize preferred vendors as appropriate
Cross-sell membership to align with the ACG Connected Member Vision
Complete travel arrangements and advise travelers/arrangers about cancellation/change penalties, schedules and fares
Receive, investigate and resolve travel problems and issues
Plan and book complex international and domestic itineraries, hotel, car and rail reservations
Meet or exceed performance, production and quality standards
Arrange travel itineraries for small groups
Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
Advise on destinations and transportation and accommodation requests
Keep abreast of foreign-country developments that may affect travel arrangements or destination safety
Review fare options, including Agentware, and provide enhancements such as hotels and cars

Requirements

What you’ll need

High school diploma or equivalent
Extensive travel agent experience with emphasis on domestic and international airline transactions through the Computer Reservation System (CRS)
Experience with auto faring of transactions
Car, Hotel and Insurance knowledge
Ability to plan and book Western Hemisphere and European international airline reservations on a CRS
Ability to plan and book complex international and domestic itineraries, hotel, car and rail reservations
Knowledge of geography and travel resource material
Ability to work independently with minimal supervision
Ability to arrange travel itineraries for small groups
Knowledge of destination safety and developments in foreign countries
Regular and reliable attendance
Must consent to a background and drug screen if offered employment

Benefits

Comp & perks

Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with automatic deferral, company match, additional company contribution, and immediate/three-year vesting provisions
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Paid Time Off (PTO)
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays and 1 volunteer day for full-time employees
Paid leave programs, including parental, bereavement, jury duty, and military leave
Tuition assistance (up to $5,250 annually; 80% covered by ACG)
Professional certification support with 100% reimbursement for eligible programs
Opportunities for career development and advancement
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program
Annual bonus potential based on performance