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Manager, Enterprise Intelligence Operations – Governance
AAA. Establish, manage, and continuously improve governance processes connecting business requests to defined logic, validated outputs, documented decisions, and traceable delivery outcomes .
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Establish, manage, and continuously improve governance processes connecting business requests to defined logic, validated outputs, documented decisions, and traceable delivery outcomes
- Serve as the single point of entry (“front door”) for Enterprise Intelligence efforts
- Facilitate and manage governance forums and councils, including the Analytics Collaboration Team (ACT)
- Coordinate with Data/IT partners to clarify accountability boundaries across analytics products, KPI definitions, semantic logic, data pipelines, source stewardship, and platform operations
- Ensure processes support regulatory, audit, and internal control requirements through documented logic, approval history, version control, and traceable request fulfillment
- Direct, coach, and develop employees within the Enterprise Intelligence Operations & Governance function
- Create and maintain documentation standards, delivery requirements, and a supporting knowledge base
- Oversee request triage, prioritization, capacity planning, service tiers, service level expectations, and operational reporting
- Monitor and report on demand analytics, BI solution usage, adoption, effectiveness, cycle time, backlog health, and delivery performance
- Promote data stewardship and accountability across business functions
- Serve as liaison and trusted advisor between business stakeholders, Enterprise Intelligence, Data, IT, Finance, Operations, and Compliance
- Coordinate and maintain the KPI catalog, including metric definitions, calculation logic, and certified standards
- Ensure analytics-ready acceptance criteria are defined before work begins
- Drive standardization, automation, and efficiency across the analytics delivery lifecycle
- Foster collaboration, continuous improvement, and customer-focused service
- Perform other duties as required
Requirements
What you’ll need- Bachelor’s degree (or equivalent experience) in Business Administration, Analytics, Information Systems or related field; a combination of education and experience may be considered in lieu of a degree
- Proven success leading cross-functional, multi-department initiatives involving analytics governance, prioritization, standards, or operational process improvement
- 5+ years of experience in business intelligence, analytics operations, reporting governance, enterprise reporting, or a related field
- 3+ years of people leadership experience, including coaching, performance management, work allocation, and team development
- Certifications such as PMP, Lean Six Sigma, Agile, Scrum, or governance/data-related credentials are preferred
- Experience leading teams and managing employees in analytics operations, business intelligence, governance, reporting, PMO, or related enterprise functions
- Experience designing or managing structured intake, prioritization, workflow, and service management processes in a multi-stakeholder environment
- Experience establishing governance standards, documentation practices, KPI definitions, or controls that improve consistency, traceability, and accountability
- Ability to manage competing priorities, allocate resources, and balance enterprise standards with business-line responsiveness
- Experience leading cross-functional collaboration with analytics teams, business stakeholders, and technology/data partners
- Strong written and verbal communication skills, including the ability to lead governance discussions, document standards, and communicate clearly with senior leaders and operational partners
- Ability to lead organizational change, drive adoption of new ways of working, and maintain delivery continuity during transition
Benefits
Comp & perks- Annual Bonus Eligibility
- Hybrid schedule (3 days on-site weekly)
- Comprehensive health benefits package
- 3+ weeks of paid time off accrued during your first year
- 401(K) plan with company match up to 7%
- Professional development opportunities and tuition reimbursement
- Paid time off to volunteer and company-sponsored volunteer events throughout the year
- Free AAA Premier Membership
- Health & Wellness Program
- Health Concierge Service
- Life Insurance
- Short Term/Long Term Disability
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Continual learning reimbursement up to $5,250 per year