Member Relations Coordinator

AAA

. Act as the first contact and take calls from members and customers .

Posted 10/21/2026full-timeLexington • Kentucky • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including empathy and effective communication, while efficiently managing multiple tasks in a fast-paced environment. Proficient in problem-solving and utilizing computer systems for case resolution and documentation.

Highest-signal resume keywords

Customer Service ExperienceEmotional IntelligenceProblem-Solving SkillsAbility To Prioritize WorkStrong Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

FriendlinessEmpathyStrong Listening Skills

Tools & Technologies

Computer Systems

Certifications & Qualifications

High School DiplomaAssociate Degree

Industry Keywords

Customer ServiceCase ResolutionPerformance StandardsFast-Paced EnvironmentWorkload Organization

About the role

Key responsibilities & impact

Act as the first contact and take calls from members and customers
Respond to and resolve routine or less complex issues and feedback about AAA products and services
Escalate non-routine complaints and issues to the appropriate party
Organize and prioritize daily workload to meet AAA goals and objectives
Determine appropriate compensation for routine case resolution
Communicate with members through multiple verbal and written channels
Provide an exceptional customer service experience
Use emotional intelligence to recognize and respond to members' unique needs
Use computer systems for tracking, information gathering, documentation, and case resolution
Maintain performance standards established by the business line

Requirements

What you’ll need

High School Diploma required
Associate degree is a plus
1+ years of customer service experience
Customer service skills including friendliness, empathy, and strong listening skills
Experience interacting with dissatisfied customers is a plus
Ability to prioritize work and handle simultaneous assignments accurately
Ability to perform multiple tasks in a fast-paced environment
Good problem-solving and critical-thinking skills
Ability to work overtime as needed
Availability to work onsite Tuesday, Wednesday, and Thursday in the Lexington, KY Hamburg office
Monday and Friday work from home after 90 days of training

Benefits

Comp & perks

Annual merit increase eligibility
Comprehensive benefits package
2+ weeks of paid time off during the first year
401(k) plan with company match up to 7%
8 paid holidays
Health and life insurance
Medical, dental, and vision plan options
Up to 2 weeks paid parental leave
Company-provided volunteer opportunities and 1 volunteer day per year
All required computer equipment provided
Tuition/continual learning reimbursement up to $5,250 per year
Complimentary/free AAA Premier Membership
More benefits available through the Benefits Page