Member Relations Coordinator

AAA

. Act as first contact and take calls from Members and customers.

Posted 10/23/2026full-timeLexington • Kentucky • United StatesJunior💰 $14 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including empathy and effective communication, while efficiently managing multiple tasks in a fast-paced environment. Proficient in problem-solving and case resolution, ensuring a positive experience for members.

Highest-signal resume keywords

Customer Service ExperienceEmotional IntelligenceProblem Solving SkillsAbility To Prioritize WorkStrong Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyFriendlinessStrong Listening Skills

Tools & Technologies

Computer Systems

Certifications & Qualifications

High School DiplomaAssociates Degree

Industry Keywords

Customer ServiceCase ResolutionPerformance StandardsMember Engagement

About the role

Key responsibilities & impact

Act as first contact and take calls from Members and customers.
Respond to and resolve routine or less complex issues and feedback about AAA products and services.
Escalate non-routine complaints and issues to the appropriate party.
Organize and prioritize daily workload to adhere to AAA goals and objectives.
Determine appropriate compensation for routine case resolution.
Communicate with members through multiple verbal and written channels.
Engage with members to provide an exceptional customer service experience.
Use emotional intelligence to recognize unique member needs and respond accordingly.
Use computer systems for tracking, information gathering, documentation, and case resolution.
Maintain performance standards established by the business line.

Requirements

What you’ll need

High School Diploma; Associates degree a plus.
1+ years of Customer Service Experience.
Customer service skills including friendliness, empathy, and strong listening skills.
Ability to prioritize work and handle simultaneous assignments with success and accuracy.
Ability to perform multiple tasks in a fast paced environment.
Good problem solving and critical thinking skills.
Ability to work overtime as needed.
Must work onsite Tuesday, Wednesday, and Thursday in the Lexington, KY Hamburg office and work from home Monday and Friday after 90 days of training.

Benefits

Comp & perks

Comprehensive benefit package
2+ weeks of Paid Time Off during the first year
401(k) plan with a company match of up to 7%
8 paid holidays
Health & Life Insurance
All required computer equipment provided to you by AAA
Tuition Reimbursement
Complimentary AAA Premier Membership
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year