Membership Sales and Service Representative

AAA

. Manage, resolve, and process membership inquiries through first-call resolution, including billing, renewals, upgrades, payments, information changes, and duplicate cards .

Posted 9/18/2026full-timeFlorida • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales capabilities, with a focus on achieving membership and credit card sales targets through effective communication and consultative selling techniques. Proficient in managing inquiries and providing information while adhering to performance metrics in a remote call-center environment.

Highest-signal resume keywords

Customer Service ExperienceSales Target AchievementConsultative Selling TechniquesMS Office ProficiencyState License Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales TechniquesPC NavigationEmail CommunicationMultitaskingTroubleshootingCall ManagementPerformance MetricsDirect Mail CampaignsAuto Vacation Planning

Soft Skills

Excellent CommunicationTeam-OrientedGoal SettingSoft Sell Skills

Tools & Technologies

MS OfficeOutlookTeamsWordExcelPowerPoint

Certifications & Qualifications

State Licenses for Selling Auto Club Products

Industry Keywords

Membership SalesCredit Card SalesCall Center EnvironmentFast-Paced Business EnvironmentCrossover Support

About the role

Key responsibilities & impact

Manage, resolve, and process membership inquiries through first-call resolution, including billing, renewals, upgrades, payments, information changes, and duplicate cards
Drive membership and credit card sales targets through proactive promotion, consultative selling, and effective closing techniques
Identify opportunities for new memberships, upgrades, and product enhancements
Support membership sales initiatives using direct mail campaigns, marketing promotions, and member interactions
Maximize cross-sell opportunities involving account maintenance, sales, and warm transfers
Provide members with verbal and written information about directions, attractions, hotels, state parks, weather, road closures, discounts, and rewards programs
Complete Triptik requests and assist with auto vacation planning
Receive and process crossover support during disaster situations
Adhere to performance metrics for call management, schedule adherence, sales targets, and other leadership-prescribed metrics
Work remotely in a call-center environment, reporting temporarily to a designated ACG facility during connectivity or service-level issues when applicable

Requirements

What you’ll need

High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
Minimum 6 months of customer service/sales experience in a fast-paced computer-automated business environment
Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and related computer skills
Excellent communication and customer service skills
Ability to set personal goals based on job requirements and be team-oriented
Soft sell skills and ability to multitask
Ability to set up computer equipment and troubleshoot minor connectivity issues
MS Office (Outlook, Teams, Word, Excel, PowerPoint) preferred
1–2 years of customer service preferred
Advanced computer skills preferred
Must be available for non-standard hours, including nights, weekends, split shifts, holidays, and as-needed scheduling
Must consent to a background and drug screen if offered employment

Benefits

Comp & perks

Opportunities to earn additional financial compensation through sales incentives and performance
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with company match and additional company contribution; immediate vesting for the match and full vesting of the additional contribution after three years
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Paid Time Off (PTO)
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
Paid leave programs, including parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually; 80% covered by ACG
Full tuition cost covered for eligible employees through the Global Campus Full Tuition Grant program
Reduced tuition rates for eligible immediate family members
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program