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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing insurance policies, processing applications, and providing high-level customer-focused support. Proficient in insurance terminology, underwriting procedures, and compliance guidelines while effectively promoting insurance products and services.
Highest-signal resume keywords
Current Property & Casualty Insurance LicenseExperience Servicing Insurance PoliciesProficiency with Microsoft Office ProductsKnowledge of Insurance TerminologyAbility to Process Monetary Transactions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Policy ServicingApplication ProcessingRenewal ProcessingMathematical CalculationsSales Regulatory ComplianceUnderwriting ProceduresInsurance Product PromotionBilling Question ResolutionCross-Sell Opportunities IdentificationProposal Preparation
Soft Skills
High-Level Customer ServiceClear CommunicationTeam CollaborationAbility to Work Under PressureIndependence
Tools & Technologies
PPSPOSIMSIPM
Certifications & Qualifications
High School Diploma or EquivalentProperty & Casualty Insurance License
Industry Keywords
Insurance RegulationsUnderwriting RulesMembership ProductsCustomer Service TrainingRetention Calls
About the role
Key responsibilities & impact- Support members with insurance policies, payments, renewals, and product inquiries
- Explain insurance product features and ACG service advantages
- Support sales processing and resolve member/customer complaints with management support as needed
- Participate in team service efforts and deliver consistent customer-focused support
- Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications
- Respond to insurance availability, eligibility, and coverage questions
- Prepare proposals and rate quotations
- Update electronic member information and maintain filing systems
- Provide general agency support
- Provide insurance product quotes and apply underwriting rules and eligible discounts
- Complete sales and identify cross-sell opportunities
- Promote insurance, membership, financial products, credit cards, Travel, and Life referrals
- Refer customers to agents when appropriate
- Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments
- Conduct retention calls and contact members regarding delinquent memberships, late premiums, reinstatements, and cancellations
- Support outbound promotional and retention calling
- Assist with office events that generate insurance revenue and support local community activities
- Maintain accurate records and workstations
- Complete training related to Auto Club Group products and services
Requirements
What you’ll need- High School Diploma or equivalent
- Current Property & Casualty Insurance license
- Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products
- Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire
- Ability to provide high-level customer-focused service
- Ability to respond to billing and coverage questions
- Ability to present complex information clearly and concisely
- Experience servicing insurance policies and processing applications, renewals, and amendments
- Ability to process monetary transactions and take payments
- Ability to promote insurance products and services
- Knowledge of insurance terminology, general insurance regulations, underwriting procedures, and sales regulatory and compliance guidelines
- Experience using insurance and/or membership systems such as PPS, POS, IMS, and IPM
- Proficiency with Microsoft Office products
- Ability to perform mathematical calculations accurately
- Ability to work independently and in a team environment with minimal supervision
- Ability to perform outbound service calls
- Ability to work under pressure in a high-volume, fast-paced customer service environment
- Willingness and ability to work irregular hours, including weekends, holidays, and community events
- Ability to work in a temperature-controlled office environment
- Regular and reliable attendance
- Consent to background and drug screening if offered employment
Benefits
Comp & perks- Medical plans with multiple coverage options, including HSA eligibility
- Prescription drug coverage
- Dental and vision benefits
- Employee Assistance Program
- Company-paid basic life insurance
- Optional supplemental life insurance and dependent coverage
- Short-term and long-term disability coverage
- Critical illness, accident, and pet insurance options
- 401(k) plan with company match and additional company contribution
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- Paid Time Off (PTO)
- 10 company-paid holidays annually for full-time employees
- 1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
- Paid leave programs, including parental, bereavement, jury duty, and military leave
- Tuition assistance up to $5,250 annually
- Professional certification support with 100% reimbursement for eligible programs
- Opportunities for career development and advancement
- Complimentary AAA membership with roadside assistance and travel discounts
- Adoption assistance program