QA Manager

AAA

. Define the quality and release strategy roadmap across multiple applications .

Posted 10/6/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $96,346 - $149,843 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance processes, including test strategy development, release management, and automation within CI/CD pipelines. Proficient in collaborating with cross-functional teams to ensure compliance with QA standards and successful delivery of high-quality software products.

Highest-signal resume keywords

Quality Assurance ManagementTest Strategy DevelopmentAutomation TestingAgile MethodologiesProject Management

ATS Keywords

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Hard Skills

Test Case DevelopmentDefect ReportingTest AnalysisTest ExecutionTest DocumentationBusiness Requirements AnalysisSystem Design ProcessesAPI TestingPerformance TestingTest Methodologies

Soft Skills

Communication with Senior LeadershipTeam CollaborationProblem SolvingMentoringCapacity Planning

Tools & Technologies

CI/CD PipelinesTesting ToolsAgentic AI SolutionsOperating SystemsSalesforce

Certifications & Qualifications

Agile CertificationPMI CertificationsISTQBCSM

Industry Keywords

InsuranceClaimsUser Acceptance TestingSoftware Development Life CycleSoftware Testing Life Cycle

Tech Stack

Tools & technologies

AndroidiOSLinuxSDLCUnix

About the role

Key responsibilities & impact

Define the quality and release strategy roadmap across multiple applications
Oversee release management processes
Lead and provide technical guidance to contract QA testing analysts across test analysis, design, execution, defect reporting, and resolution
Own testing strategy throughout the SDLC
Partner with program and project managers to align testing with requirements, success criteria, schedules, resources, and delivery goals
Manage planning and execution of product and system testing, including test approach, scope impacts, methodologies, tools, and automation strategies
Ensure testing validates functional and non-functional requirements and complies with QA standards, policies, procedures, and best practices
Oversee end-to-end testing delivery, monitor progress, manage defects, report status to leadership, and drive resolution of cross-functional testing issues
Maintain test records and review documentation
Recommend improvements and participate in phase-end reviews
Proactively address risks and release issues to ensure timely, high-quality delivery
Manage the relationship with the contracted QA service provider
Govern day-to-day QA delivery for assigned tracks, including test plans, estimates, execution schedules, and sprint/release milestone completion
Lead and mentor QA consultants through work allocation, capacity planning, onboarding, and accountability to SLAs and quality standards
Apply QA standards, test plans, entry/exit criteria, and quality gates; raise exceptions to the Senior Manager
Expand automation coverage and maintain reliable automated suites within existing CI/CD pipelines
Govern AI-assisted testing, including test case generation, self-healing automation, defect triage support, and test data creation; measure AI output accuracy
Manage release readiness, dependencies, risks, and QA recommendations for go/no-go decisions
Review quality metrics including defect trends, coverage, escape rate, automation pass rate, and release health
Support QA partner transition activities including knowledge transfer, shadow and reverse-shadow execution, evidence capture, and exit-criteria sign-off

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or related technical field, or an equivalent combination of education, certifications, and work experience
5+ years of relevant experience in Quality Assurance and User Acceptance Testing
Experience developing and documenting business requirements
Experience reviewing business requirements and technical design documents
Experience identifying test conditions based on business requirements and technical design
Experience developing test cases based on test conditions, business requirements, and technical design
Experience proactively identifying, researching, and resolving problems
Experience developing reusable documentation
Experience testing, working with, or evaluating third-party vendor packages
Experience working in strong, positive team environments
Experience analyzing test results for validity and correctness
Advanced knowledge of supported business functions, workflows, systems, and transactions
Excellent understanding of system design processes, methodologies, and testing tools
Project management skills
Ability to communicate with senior leadership
Knowledge of operating systems including MVS, AIX/UNIX/LINUX, Windows, iOS, Android, and Mac
Knowledge of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
Knowledge of infrastructure/architectural concepts, database design concepts, and server languages
Knowledge of Waterfall and agile methodologies
Knowledge of test approaches including Baseline, Parallel, Black Box, White Box, and Gray Box
Agile Certification, PMI Certifications, other related technology certifications, ISTQB, CSM, or equivalent certification listed as preferred/desired qualifications
Domain exposure to Insurance, Claims, and Salesforce platforms
Hands-on experience building Agentic AI solutions and leading related delivery models
API or performance testing familiarity

Benefits

Comp & perks

Annual bonus potential based on performance
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with company match and additional company contribution
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Paid Time Off (PTO), increasing with tenure
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
Paid parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually, with 80% covered by ACG
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Remote work from a home office for day-to-day operations
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program