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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, notary services, and DMV regulations while effectively mentoring and training team members. Proficient in handling transactions, balancing cash drawers, and promoting membership sales.
Highest-signal resume keywords
Customer Service ExcellenceNotary Public CertificationDMV Regulations KnowledgeCoaching And MentoringCash Handling And Reconciliation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Input SkillsNotary ServicesMembership SalesTravel Money TransactionsCash Drawer BalancingDMV License TransactionsAdministrative FunctionsReport PreparationCross-Selling OpportunitiesTimekeeping And Scheduling
Soft Skills
Problem SolvingMulti-TaskingEffective CommunicationTeam CollaborationCustomer Interaction
Tools & Technologies
TripTiks®MapsTour BooksTravel-Related MaterialsMembership Management Systems
Certifications & Qualifications
High School GEDNotary License - National Notary Association
Industry Keywords
Quality Assurance StandardsAAA MembershipsInsurance PaymentsPassport PhotosAttraction Tickets
About the role
Key responsibilities & impact- Greet members by phone and in person and determine the nature of service required
- Provide requested services or direct members to the appropriate area
- Provide notary and/or DMV license transactions and services where applicable
- Resolve problems and assist with administrative functions in the absence of a manager
- Provide high level of customer service according to Club's Quality Assurance Standards
- Provide registration services in states offering DMV license services
- Maintain current knowledge of DMV regulations and complete transactions according to State DMV and Club procedures
- Prepare TripTiks®, provide maps, tour books and other travel-related materials
- Assist members with hotel and/or car reservations
- Promote and sell AAA memberships
- Process membership and insurance payments and offer automatic renewal
- Upgrade basic memberships to higher-value memberships
- Issue passport photos and IDPs
- Process Travel Money transactions and sell merchandise and attraction tickets
- Balance and reconcile cash drawer; prepare daily deposits
- Assist with daily, weekly and monthly reports
- Perform notary services in accordance with the National Notary Association and Club procedures
- Identify cross-sell opportunities based on members’ product needs and service
- Mentor and train junior employees
- Assist with timekeeping and scheduling branch employees
- Travel occasionally to off-site business meetings or conferences (5%)
Requirements
What you’ll need- High School GED Required
- Solid computer literacy and data input skills
- Ability to effectively coach and mentor others
- Ability to work quickly and handle multiple tasks or assignments on a daily basis
- As required, obtains and maintains valid notary license
- Notary Public - National Notary Association within 1 Year Preferred
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)