Sales Associate, Travel Contact Center

AAA

. Serve Members and non-Members through telephone, email, and web chat channels .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales within the travel industry, utilizing effective communication skills to foster long-term client relationships and maximize travel benefits. Proficient in using automated reservation systems while adhering to compliance regulations.

Highest-signal resume keywords

Sales ExperienceCustomer Service ExperienceCall Center ExperienceEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel ReservationsAirline Ticketing SystemsBooking SitesARC RegulationsUpsellingCross-SellingMulti-TaskingVirtual Training Completion

Soft Skills

Creative Problem-SolvingRelationship BuildingEffective Written CommunicationEffective Oral Communication

Tools & Technologies

Automated Reservation SystemsTravel Partner Booking Sites

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Travel ProductsMembership BenefitsCustomer Relationship ManagementInbound Call Handling

About the role

Key responsibilities & impact

Serve Members and non-Members through telephone, email, and web chat channels
Sell and service air, car, rail, and hotel reservations
Match travel products and services to Member and non-Member needs while maximizing Membership and Travel benefits
Book and counsel customers on primarily domestic air, rail, hotel, and car reservations
Use automated airline reservation and ticketing systems and travel partner booking sites
Comply with ARC regulations and Club policies regarding collection and handling of assets
Accurately process incoming calls, emails, and web chats while identifying upsell and cross-sell opportunities
Create and maintain long-term relationships with travel clients to foster repeat business
Meet or exceed production and performance requirements
Participate in testing new systems and procedures
Demonstrate creative problem-solving and identify alternatives
Stay current on travel products, services, policies, and platform developments
Assist Members with auto travel plans by providing hotel reservations along planned routes
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
18 months of sales/customer service experience
Call Center/inbound call taking experience preferred
Effective written and oral communication skills
Ability to multi-task/seek resolution
A quiet, private workspace free from distraction or interruption
Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment; wireless, DSL, hot spots, satellite, or shared/public internet connections are prohibited
Successful completion of virtual training class
Able to work weekends, overtime and/or holidays as required
This position does not allow flexibility to provide care to others in the household
Must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia

Benefits

Comp & perks

Paid virtual training
Required computer equipment provided
Health insurance (Medical, Vision, Prescription Drug and Dental)
Free life insurance
Tuition reimbursement
Flexible spending accounts
Wellness and Health Advocate Programs
401(k) with employer match up to 7%
Auto repair, travel and merchandise discounts
Free AAA Premier Membership
Up to 2 weeks paid parental leave
More than 2 weeks of PTO within the first year
Paid company holidays
Company-provided volunteer opportunities and 1 volunteer day per year
Continual learning reimbursement up to $5,250 per year
Monthly incentive plan based on individual performance