Salesforce Application Manager

AAA

. Lead and develop Salesforce developers and technical leads through ownership, coaching, and technical quality expectations .

Posted 10/6/2026full-timeUnited StatesSeniorLead💰 $145,900 - $194,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Salesforce Service Cloud solutions, enterprise application development, and team leadership. Proficient in managing complex integrations, incident response, and delivering high-quality software solutions in fast-paced environments.

Highest-signal resume keywords

Salesforce Service Cloud SolutionsApex DevelopmentLightning Web ComponentsAgile DeliveryEnterprise Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ApexLightning Web ComponentsFlowSOQLSalesforce SecurityData ModelingREST/SOAP APIsChange Data CaptureMiddleware PlatformsBusiness Process Automation

Soft Skills

Stakeholder ManagementExecutive CommunicationTeam LeadershipCoachingPerformance Management

Tools & Technologies

SalesforceGenesysMuleSoftSplunkTricentis Tosca

Certifications & Qualifications

Salesforce Service Cloud CertificationSalesforce Platform Development CertificationSalesforce Architecture Certification

Industry Keywords

Enterprise Application DevelopmentContact Center EnvironmentsIncident ResponseHigh-Volume Service OrganizationsMembership Services

Tech Stack

Tools & technologies

CloudGuidewireSOAPSplunk

About the role

Key responsibilities & impact

Lead and develop Salesforce developers and technical leads through ownership, coaching, and technical quality expectations
Partner with product owners to maintain a prioritized backlog, define release plans, manage dependencies, and deliver capabilities improving member service and representative productivity
Oversee design and implementation of case management, Service Console experiences, Omni-Channel routing, Knowledge, guided workflows, and service automation
Review architecture, solution designs, and code across Apex, Lightning Web Components, Flow, and integrations
Integrate Salesforce with Genesys, Guidewire, membership and billing systems, and customer master data platforms through governed APIs and event-driven patterns
Structure vendor collaboration around joint design, implementation, code reviews, testing, and knowledge transfer
Establish monitoring, support procedures, escalation paths, and recovery runbooks; lead critical incident response and root-cause analysis
Own application testing strategy, automated regression and end-to-end integration coverage, business UAT, release-readiness reviews, deployment controls, rollback planning, and post-release validation
Evaluate and implement Agentforce and intelligent automation with data access, quality controls, and human handoffs
Track delivery predictability, production defects, application health, team capability, vendor performance, and resource needs; maintain a platform improvement and technical debt roadmap
Communicate progress, risks, dependencies, decisions, and technical trade-offs across the organization

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
10+ years of progressive experience in enterprise application development and delivery, including substantial Salesforce experience
Experience managing software engineering teams, including hiring, coaching, performance management, and technical skill development
Strong experience delivering Salesforce Service Cloud solutions in complex enterprise or contact center environments
Hands-on technical depth in Apex, Lightning Web Components, Flow, SOQL, Salesforce security, data modeling, and platform limits
Experience with case management, Omni-Channel, Knowledge, Service Console configuration, and business process automation
Experience designing and supporting enterprise integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and middleware platforms such as MuleSoft
Experience owning business-critical production applications, including incident response, troubleshooting, recovery, and prevention of recurring issues
Experience with Agile delivery, source control, CI/CD, automated testing, environment management, and release governance
Ability to manage internal and vendor teams while maintaining clear accountability for outcomes
Strong stakeholder management and executive communication skills
Preferred: Experience with Genesys Cloud, Salesforce voice capabilities, or other contact center telephony integrations
Preferred: Experience integrating Salesforce with Guidewire, customer master data platforms such as Reltio, and membership or billing systems
Preferred: Experience with Agentforce, conversational AI, or AI-assisted service workflows
Preferred: Familiarity with Salesforce Field Service and the connection between contact center and field operations
Preferred: Experience supporting insurance, membership services, roadside assistance, or other high-volume service organizations
Preferred: Relevant Salesforce certifications in Service Cloud, platform development, or architecture
Preferred: Experience using Splunk for application monitoring and Tricentis Tosca for test automation

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Incentive program based upon achievement of organization, team and personal performance for full-time positions