Senior Property Adjuster

AAA

. Handle moderate to complex homeowner property insurance claims involving investigation, damages evaluation, negotiation strategies and claims resolution .

Posted 11/12/2026full-timeBoston • Massachusetts • United StatesSenior💰 $80,100 - $107,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling homeowner property insurance claims, including investigation, evaluation, negotiation, and resolution. Proficient in claims administration best practices and effective communication with stakeholders.

Highest-signal resume keywords

Claims Handling ExperienceProperty Claims AdministrationInsurance KnowledgeAdvanced Communication SkillsNegotiation Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EvaluationCoverage DeterminationClaims ResolutionFault AssessmentSubrogation PrinciplesProperty Damage Data EvaluationClaims Administration Best PracticesConstruction Industry KnowledgeDatabase Management

Soft Skills

Advanced Interpersonal SkillsLeadership SkillsOrganization SkillsPlanning SkillsCustomer Service Orientation

Tools & Technologies

CACSHUONHOCGuidewireMicrosoft Office Suite

Certifications & Qualifications

Insurance/Claims Adjuster License

Industry Keywords

Homeowner Property InsuranceClaims ProcessThird-Party LiabilityVehicle Repair ProceduresBuilding Repair Procedures

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Handle moderate to complex homeowner property insurance claims involving investigation, damages evaluation, negotiation strategies and claims resolution
Identify and obtain statements from insureds, vendors and witnesses
Conduct phone and/or field investigations to determine coverage and damages and differentiate allegations from facts
Explain benefits, coverages and the claims process verbally or in writing in compliance with regulatory and statutory requirements
Recognize and address moderate-complexity coverage issues
Evaluate and determine claim values from property damage data
Negotiate within settlement authority with insureds to resolve first claims
Update database production reports and document and update claim files using company systems including CACS, HUON, HOC and Guidewire
Control expenses for areas of responsibility
Verify, interpret and resolve coverage by gathering information to ensure policy applicability
Coordinate with internal and external departments as required
Attend and participate in legal proceedings when needed
Respond quickly and effectively to customer needs and problems
Perform local travel to inspect accident scenes or first-party homeowner losses; field duties may involve company car usage

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
4-6 years of prior claims handling experience required
4-6 years of property claims administration experience preferred
1-3 years of experience in the construction industry preferred
Working knowledge of claims administration best practices and procedures
Moderate knowledge of insurance, fault assessment, negligence and subrogation principles required
Comprehensive understanding of vehicle and building repair procedures and third-party liability issues
Working knowledge of Microsoft Office suite, general computer software and claims software
Moderate leadership skills
Advanced organization and planning recognition skills required
Advanced oral and written communication skills required
Advanced interpersonal skills required
Valid driver's license, acceptable Department of Motor Vehicles record and minimum liability insurance issued by state required
An insurance/claims adjuster license may be required for claims administration in specific states

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Incentive program based upon the achievement of organization, team and personal performance