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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling homeowner property insurance claims, including investigating claims, determining coverage, and negotiating settlements. Proficient in claims administration best practices and effective communication with insureds and other parties.
Highest-signal resume keywords
Claims Handling ExperienceProperty Claims AdministrationInsurance KnowledgeNegotiation SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage DeterminationDamage EvaluationSettlement NegotiationClaims Administration Best PracticesFault AssessmentSubrogation PrinciplesVehicle Repair ProceduresBuilding Repair ProceduresClaims Software Proficiency
Soft Skills
Leadership SkillsOrganizational SkillsInterpersonal SkillsOral Communication SkillsWritten Communication Skills
Tools & Technologies
CACSHUONHOCGuidewireMicrosoft Office Suite
Certifications & Qualifications
Insurance/Claims Adjuster LicenseValid Driver's License
Industry Keywords
Homeowner Property InsuranceClaims AdministrationConstruction IndustryThird-Party LiabilityAudit Issues
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Handle moderate to complex homeowner property insurance claims
- Investigate claims through statements, phone investigations and field investigations
- Determine coverage and damages and distinguish allegations from facts
- Explain benefits, coverages and the claims process to insureds and other parties
- Recognize and address moderate-complexity coverage issues
- Evaluate and determine claim values from property damage data
- Negotiate within settlement authority to resolve claims
- Update production reports and document claim files using company systems including CACS, HUON, HOC and Guidewire
- Control expenses for assigned areas
- Verify, interpret and resolve coverage and policy applicability issues
- Address audit issues and coordinate with internal and external departments
- Attend and participate in legal proceedings when needed
- Respond quickly and effectively to customer needs and problems
- Use a company car and travel locally to inspect accident scenes or homeowner losses
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience
- 4-6 years prior claims handling experience (required)
- 4-6 years property claims administration experience (preferred)
- 1-3 years experience in the construction industry (preferred)
- Working knowledge of claims administration best practices and procedures
- Moderate knowledge of insurance, fault assessment, negligence and subrogation principles (required)
- Comprehensive understanding of vehicle and building repair procedures and third-party liability issues
- Working knowledge of Microsoft Office suite, general computer software and claims software
- Moderate leadership skills
- Advanced organization and planning recognition skills
- Advanced oral and written communication skills
- Advanced interpersonal skills
- Valid driver's license, acceptable Department of Motor Vehicles record and minimum liability insurance, issued by the state (required)
- An insurance/claims adjuster license may be required for claims administration in specific states
- Ability to travel locally and inspect accident scenes or first-party homeowner losses
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Incentive program based upon the achievement of organization, team and personal performance
