Senior Supervisor, Commercial Casualty Claims

AAA

. Supervise complex first- and third-party auto and commercial injury claims, including litigated claims .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $99,855 - $133,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising complex auto and commercial injury claims, including litigation, while ensuring compliance with Department of Insurance regulations. Proven ability to manage claims workflows, provide technical guidance, and foster a collaborative team environment.

Highest-signal resume keywords

Claims SupervisionAdjuster LicenseCommercial Auto ClaimsPerformance AppraisalsOperational Improvements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationLitigated Claims ManagementClaims Workflow SupervisionQuality Assurance ReportingTrend AnalysisTraining CoordinationBudget PlanningCatastrophe Response ManagementTechnical Claims ExpertiseNegotiation Skills

Soft Skills

CoachingMentoringCommunicationCollaborationProblem-Solving

Certifications & Qualifications

Adjuster LicenseAssociate in Claims (AIC)CPCUICAR

Industry Keywords

Bodily Injury ClaimsFirst Notice of LossCustomer ServiceVirtual EnvironmentDepartment of Insurance RegulationsRideshare ClaimsTNC ClaimsClaims LiaisonPerformance TargetsStaff Development

About the role

Key responsibilities & impact

Supervise complex first- and third-party auto and commercial injury claims, including litigated claims
Supervise claims across multiple states virtually
Evaluate coverage questions and provide approval decisions
Provide guidance and settlement authority on cases exceeding representatives’ authority
Potentially manage the First Notice of Loss injury queue
Act as claims liaison in partner states and maintain relationships with partner clubs, commercial customers, and brokers
Oversee claim investigation, evaluation, negotiation, and conclusion
Direct, supervise, and evaluate claims workflow
Monitor staff goals, targets, file quality, customer service reports, surveys, and feedback
Provide technical expertise and review files with adjusters
Manage phone queues and participate in committee review processes
Communicate and enforce policies, procedures, safety rules, and Department of Insurance regulations
Oversee daily business-unit operations and multiple shifts
Recommend operational improvements and ensure adequate staffing
Collaborate with other departments on projects
Produce Quality Assurance Reports
Assist with recruiting, interviewing, and hiring decisions
Share responsibility for budget planning and business-unit results
Manage catastrophe response across multiple states
Act as subject matter expert for claim issues and legislative and DMV regulatory reviews
Conduct trend and competitive analysis to identify process improvements
Analyze training needs, coordinate employee training, and promote staff development
Coach, mentor, evaluate, and conduct performance appraisals
Recommend salary actions, promotions, and terminations
Administer counseling, disciplinary procedures, and corrective actions with management and Human Resources
Create a collaborative, inclusive, and psychologically safe environment
Translate enterprise strategy and priorities for team members
Travel as needed for enterprise, divisional, team, and other in-person meetings

Requirements

What you’ll need

3+ years of casualty or bodily injury supervisory experience within a claims environment
Technical experience handling claims relevant to supervised adjuster roles
High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
Experience handling Commercial Auto, Rideshare, and/or TNC claims is advantageous
Bachelor's degree in a related area or an equivalent combination of education and experience
Associate in Claims (AIC), CPCU and/or ICAR designations are advantageous
Remote anywhere in the United States except Hawaii and Alaska
Must have authorization to work indefinitely in the US
Mobilitas does not provide visa sponsorship

Benefits

Comp & perks

Annual bonus eligibility for most roles
401(k) with a company match
Career growth and development opportunities
Flexible Workplace with remote-first culture and Home-Flex roles
Flexibility to work from various locations including Mobilitas offices
Employee recognition and rewards programs
Training, mentoring, and professional development support
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities