Tag and Title Coordinator

AAA

. Process driver’s license and vehicle registration applications .

Posted 10/2/2026full-timeRockville • Maryland • United StatesMid-LevelSenior💰 $21 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing driver’s license and vehicle registration applications while providing exceptional customer service and sales support. Capable of mentoring team members and managing application processes efficiently.

Highest-signal resume keywords

Sales ExperienceCustomer Service ExperienceMotor Vehicle Title System KnowledgeEffective Communication SkillsNotary Public Designation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application ProcessingTitle Process ManagementDocument ManagementError ResolutionApplication SubmissionResearch SkillsCashieringIDEMIA Services

Soft Skills

MentoringGuidanceProblem-Solving

Tools & Technologies

Multiple WebsitesPrograms Navigation

Certifications & Qualifications

Notary PublicMembership License

Industry Keywords

Driver License RegulationsVehicle TitlingRegistration RegulationsTag & Title Administration

About the role

Key responsibilities & impact

Process driver’s license and vehicle registration applications
Answer inquiries and provide guidance on state-specific driver license, vehicle titling, and registration regulations
Serve as lead and mentor to title clerks
Oversee accurate completion of the title process
Assemble and prepare applications for submission to state and/or Tag & Title Administration
Meet application submission schedules
Manage, document, and research rejected applications and submission errors
Resolve discrepancies in a timely manner
Upsell and cross-sell AAA products, including memberships, credit cards, and insurance referrals
Answer incoming overflow Roadside Assistance calls during peak volumes
Assist with Cashiering and IDEMIA services as backup, if applicable

Requirements

What you’ll need

Required sales and customer service experience, ideally in a lead role
Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work preferred
Effective written and oral communication skills
Proficiency navigating multiple websites and programs
Notary Public designation or ability to successfully obtain and maintain one with six months of employment
Ability to successfully complete all required training workshops for Title Service Agents
High school diploma or equivalent required
Satisfactory pre-employment and post-employment criminal, drug, state, and/or vendor-specific screening results
Ability to obtain necessary Membership license or other licenses as required

Benefits

Comp & perks

Incentive pay, with an average payout of $162.00–$580.00 per month
37.5-hour work week
No Sundays
Up to three weeks of paid time off during the first year
Medical, Dental, and Vision plan options
Up to 2 weeks paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within the first year
Paid company holidays
Company-provided volunteer opportunities
1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year