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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in travel planning and customer service, with a strong ability to build client relationships and meet sales goals. Proficient in using airline reservation systems and GDS while staying informed about travel trends and regulations.
Highest-signal resume keywords
Travel PlanningCustomer ServiceSales ExperienceAirline Reservation SystemsGDS Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel PlanningSales ExperienceAirline Reservation SystemsGDS ProficiencyTicketing PlatformsOnline Booking ToolsGeography KnowledgeItinerary ManagementARC ComplianceUpselling Travel Products
Soft Skills
Communication SkillsProblem-Solving SkillsCustomer Relationship ManagementMentorshipAdaptability
Certifications & Qualifications
High School DiplomaTravel School Graduate
Industry Keywords
Leisure Travel IndustryTravel PromotionsContact Center EnvironmentTravel ReservationsClient Relationships
About the role
Key responsibilities & impact- Plan and book domestic and international vacations, including customized FIT itineraries
- Assist Members and non-Members through phone, email, and web chat
- Recommend destinations, travel products, and exclusive AAA benefits based on traveler needs
- Build and maintain long-term client relationships that generate repeat business
- Stay informed about travel promotions, destinations, and industry trends
- Process travel reservations in compliance with ARC regulations and AAA policies
- Identify opportunities to upsell and cross-sell travel products
- Meet established sales and performance goals while delivering exceptional customer service
- Resolve travel-related issues and assist with itinerary changes
- Provide guidance and mentorship to fellow Travel Contact Center Associates when needed
Requirements
What you’ll need- High school diploma or equivalent
- Travel school graduates are encouraged to apply
- At least 2 years of recent leisure travel industry experience
- Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools
- Strong knowledge of domestic and international travel planning
- Excellent communication, customer service, sales, and problem-solving skills
- Extensive knowledge of worldwide geography
- Ability to succeed in a fast-paced, high-volume contact center environment
- Ticket void and basic exchange experience is a plus
- Reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia
- Attend all required paid virtual training, Monday through Friday, 9:00 AM–5:30 PM EST
- Successfully complete training before beginning the regular work schedule
- Work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off
Benefits
Comp & perks- Monthly performance incentives for sales and bookings
- Paid virtual training
- Required equipment provided
- Comprehensive benefits package
- More than three weeks of PTO during the first year
- Medical, Dental, and Vision plan options
- Up to 2 weeks paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within the first year
- Paid company holidays
- Company-provided volunteer opportunities and 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year