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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leisure travel planning and sales, with a strong focus on customer service and relationship building. Proficient in utilizing airline reservation systems and GDS to enhance client experiences and meet sales goals.
Highest-signal resume keywords
Leisure Travel Industry Sales ExperienceAirline Reservation SystemsGDS ProficiencyCustomer Service SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel PlanningSales PerformanceItinerary CustomizationTicketing PlatformsTravel Reservations ProcessingUpselling Travel ProductsGeography KnowledgeARC ComplianceTravel Promotions AwarenessItinerary Change Assistance
Soft Skills
Communication SkillsCustomer Relationship ManagementMentorship AbilitiesAdaptabilityTeam Collaboration
Tools & Technologies
Online Booking ToolsContact Center Software
Industry Keywords
Domestic TravelInternational TravelTravel PromotionsTravel Industry TrendsContact Center Environment
About the role
Key responsibilities & impact- Plan and book domestic and international vacations, including customized FIT itineraries
- Assist Members and non-Members through phone, email, and web chat
- Recommend destinations, travel products, and exclusive AAA benefits based on traveler needs
- Build and maintain long-term client relationships that generate repeat business
- Stay informed about travel promotions, destinations, and industry trends
- Process travel reservations in compliance with ARC regulations and AAA policies
- Identify opportunities to upsell and cross-sell travel products
- Meet established sales and performance goals while delivering exceptional customer service
- Resolve travel-related issues and assist with itinerary changes
- Provide guidance and mentorship to fellow Travel Contact Center Associates when needed
Requirements
What you’ll need- Must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia
- High school diploma or equivalent
- At least 2 years of recent leisure travel industry sales experience
- Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools
- Strong knowledge of domestic and international travel planning
- Excellent communication, customer service, sales, and problem-solving skills
- Extensive knowledge of worldwide geography
- Ability to succeed in a fast-paced, high-volume contact center environment
- Must attend all required paid virtual training, Monday through Friday, 9:00 AM–5:30 PM EST
- Must successfully complete training before beginning the regular work schedule
- Must work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off
- Ticket void and basic exchange experience is a plus
Benefits
Comp & perks- Monthly performance incentives for sales and bookings
- Paid virtual training
- Required equipment provided
- Comprehensive benefits package
- More than three weeks of PTO during the first year
- Medical, Dental, and Vision plan options
- Up to 2 weeks paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within the first year
- Paid company holidays
- Company-provided volunteer opportunities
- 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year