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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting travel agents with technology tools and systems, including GDS platforms like Sabre and Apollo. Proficient in training, troubleshooting, and enhancing user experience in the travel industry.
Highest-signal resume keywords
GDS ExperienceTravel Industry ExperienceSalesforce ExperienceTechnical SupportUser Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDSSabreApolloTravelportSalesforceMS WordMS ExcelTechnical TroubleshootingUser Training Materials DevelopmentSystem Testing
Soft Skills
Interpersonal SkillsOrganizational SkillsListening SkillsPresentation SkillsCommunication Skills
Tools & Technologies
APOLLO ApplicationsAXISTravelport Cruise SoftwareServiceNowPC Hardware
Industry Keywords
Travel SystemsTravel AgentsHelp Desk OperationsTechnology AdoptionField Support
Tech Stack
Tools & technologiesApolloServiceNow
About the role
Key responsibilities & impact- Provide day-to-day support, guidance, and training for Travel Agents on travel systems and technology tools
- Troubleshoot issues, answer questions, and communicate system updates, enhancements, and resolutions
- Support technology adoption, user access, training materials, and help desk operations
- Collaborate with internal teams on system testing, accounting corrections, and continuous improvements
- Liaise between travel users, technical teams, and business partners to support and improve automated travel systems
- Provide technical and analytical guidance to project team staff
- Assist with problem resolution and ongoing system utilization
- Train field travel users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals
- Conduct presentations as necessary
- Assist with technology deployment in the field and administration
- Support installation of PC hardware and application software in field locations or administration
- Coordinate development and distribution of user training materials
- Provide support at locations or via phone as required
Requirements
What you’ll need- High school diploma or equivalent
- 1-year experience in Travel industry required
- 1-year GDS experience required, preferably Sabre
- 1-year Salesforce experience preferred
- 1-year experience supporting frontline agents preferred
- Good interpersonal skills, including ability to speak to and moderate small groups
- Good skill using PC applications such as MS Word and Excel
- Good organization skills
- Good listening skills
- Previous experience working in a similar role in a Travel Department preferred
- Previous experience with Amadeus, Apollo, Travelport, Revelex, and ServiceNow preferred
- Regular and reliable attendance is essential
- Must consent to a background and drug screen if offered employment
Benefits
Comp & perks- Medical plans with multiple coverage options, including HSA eligibility
- Prescription drug coverage
- Dental and vision benefits
- Employee Assistance Program
- Company-paid basic life insurance
- Optional supplemental life insurance and dependent coverage
- Short-term and long-term disability coverage
- Critical illness, accident, and pet insurance options
- 401(k) plan with company match and additional company contribution
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- Paid Time Off (PTO)
- 10 company-paid holidays annually for full-time employees
- 1 mental health day, 2 floating holidays, and 1 volunteer day
- Paid parental, bereavement, jury duty, and military leave
- Tuition assistance up to $5,250 annually; 80% covered by ACG
- Professional certification support with 100% reimbursement for eligible programs
- Career development and advancement opportunities
- Complimentary AAA membership with roadside assistance and travel discounts
- Adoption assistance program
- Potential annual performance bonus