Enterprise Account Manager

AAR

. Build long-term client relationships and drive strong client retention .

Posted 11/10/2026full-timeMcLean • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Client Relationship Building, with a strong focus on technology transformation and client retention strategies. Proficient in Salesforce and Microsoft Office Suite, capable of delivering exceptional client experiences and managing renewals effectively.

Highest-signal resume keywords

Account ManagementSalesforce CRM ExperienceClient Relationship BuildingTechnology TransformationKPI Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceMicrosoft Office SuiteExcelWordPowerPointData Integrity MonitoringClient Engagement MetricsUpsell Opportunities IdentificationProject LeadershipTechnology Background

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityClient Experience FocusConfidence in Client Interactions

Industry Keywords

Client RetentionContract Lifecycle ManagementCross-Functional CollaborationQuarterly Partnership ReviewsRenewal Management

About the role

Key responsibilities & impact

Build long-term client relationships and drive strong client retention
Provide ongoing account support and management from implementation throughout the contract lifecycle
Help clients obtain technology aligned with their business objectives
Serve as the primary relationship contact for ARG’s largest clients
Assist clients with technology transformation and create a strong client experience
Collaborate with cross-functional teams, Senior Enterprise Consultants, providers, and clients
Develop strategic plans for services approaching renewal
Understand client business outcomes and help achieve them
Identify potential new upsell opportunities in Salesforce and provide background to the Senior Enterprise Consultant
Create opportunities for assets approaching renewal
Manage renewals and renewal opportunities with upsell revenue types under Senior Enterprise Consultant direction
Retain ARG’s billed revenue and contribute to team engagement, opportunity, and renewal metrics
Conduct Quarterly Partnership Reviews as needed
Monitor active inventory data integrity and provide client details
Record client information and interactions in Salesforce
Collect data and present the value of ARG’s services
Conduct and participate in client calls
Provide monthly KPI reporting to management for renewals and client engagement

Requirements

What you’ll need

Proficiency in Microsoft Office Suite (O365, Excel & Word)
PowerPoint presentation skills
Background in technology and previous Account Management preferred
CRM experience, Salesforce (SF) preferred
Proficient in hosting web/audio calls
Ability to learn new tools as needed
Ability to provide an amazing client experience by responding in a timely manner
Impeccable verbal and written communication skills
Ability to communicate with clarity and consistency
Highly adaptable
Comfortable dealing with all levels of clients in a confident manner
Ability to lead a project and delegate tasks as appropriate
Bachelor’s Degree plus 5–8 years of experience in the technology space strongly preferred
In lieu of degree, equivalent, proven combination of education and experience may be substituted
Ability to remain in a stationary position (standing and/or seated) all of the time
Ability to constantly use hands/fingers/wrists for typing and other equipment operation
Ability to spend all of the time viewing computer monitors
May commute between ARG’s HQ office and clients on an as-needed, case-by-case basis
Anticipated travel by car, air, and/or train

Benefits

Comp & perks

No specific benefits or compensation extras stated