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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in drug testing and occupational health processes, ensuring accurate coordination and communication with clients, laboratories, and healthcare providers. Maintains high standards of service delivery while managing multiple priorities and protecting sensitive information.
Highest-signal resume keywords
Drug Testing CoordinationOccupational Health ServicesCustomer Service ExperienceMicrosoft Office ProficiencyAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Drug ScreeningOccupational Health ProcessesBackground ScreeningScheduling ManagementLaboratory Coordination
Soft Skills
Organizational SkillsTime ManagementClear CommunicationDiscretionProblem-Solving
Tools & Technologies
Screening PlatformsVendor Systems
Industry Keywords
Healthcare ProvidersMRO ServicesClient ManagementConfidential Information Handling
About the role
Key responsibilities & impact- Coordinate drug testing and occupational health services for AB Global’s clients.
- Ensure each request is handled accurately, efficiently, and with care.
- Manage scheduling and monitor pending services and results.
- Work with laboratories and healthcare providers.
- Help clients and candidates navigate the screening process.
- Maintain clear communication and protect sensitive information.
- Follow company procedures and applicable requirements.
- Deliver AB Global’s Gold Standard of service.
Requirements
What you’ll need- At least one year of experience in drug screening, occupational health, background screening, or a related field.
- Working knowledge of drug testing and occupational health processes, requirements, and best practices.
- Experience coordinating with laboratories, collection sites, healthcare providers, or MRO services preferred.
- Customer service or call center experience preferred.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
- Exceptional attention to detail and accuracy.
- Clear written and verbal communication skills.
- Ability to work effectively with clients, candidates, vendors, and internal teams.
- Proficiency in Microsoft Office and the ability to learn screening platforms and vendor systems.
- Ability to handle confidential information with discretion and integrity.
- Ability to work independently, recognize issues, and seek guidance when appropriate.