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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Mid Market client portfolios, driving retention and expansion through data-driven strategies, and building strong relationships with stakeholders. Proficient in utilizing tools like Salesforce and the Wingify platform to enhance customer success and engagement.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementData-Driven Strategy DevelopmentSalesforce ProficiencyWingify Platform Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementCRO ConsultingUX ConsultingAnalyticsData Translation into Strategy
Soft Skills
Effective CommunicationRelationship BuildingTechnical CuriosityPrioritization
Tools & Technologies
SalesforceWingify PlatformGoogle Suite
Industry Keywords
SaaSMid Market AccountsOnboardingClient EngagementPerformance Summaries
About the role
Key responsibilities & impact- Manage a portfolio of approximately 40–60 Mid Market clients with £20k–£70k ARR
- Drive retention and expansion through a scaled, tech-touch engagement model
- Build and maintain trust-based relationships with key client stakeholders
- Guide clients through onboarding, solution adoption, and growth opportunities
- Deliver data-driven recommendations on experimentation, testing, and personalization strategies
- Lead scalable onboarding sessions, webinars, optimization workshops, business reviews, and training sessions
- Liaise with Sales, Product, and Technical teams on client needs
- Support campaign setup and translate customer insights into actionable product feedback
- Act as a trusted advisor and advocate for Mid Market customers
- Share KPIs, performance summaries, and success stories
- Flag upsell and expansion opportunities to Sales
Requirements
What you’ll need- Proven experience in Customer Success or Account Management within a SaaS company
- Ideally, experience managing a high-volume portfolio of Mid Market accounts
- Confidence consulting on CRO, UX, or analytics-related projects
- Ability to prioritize effectively across a large portfolio
- Ability to communicate clearly with technical and non-technical audiences
- Eagerness to develop strong customer relationships at scale
- Ability to translate data into strategy
- Ability to navigate technical conversations around topics such as server-side implementation
- Strong technical curiosity
- No development skills are necessary
- Proficiency with the Wingify platform, Salesforce, and Google Suite, or ability to use these tools
- Willingness to work approximately 80% of working time in the UK
- Willingness to maintain regular presence in the London office
- Willingness to travel occasionally to meet clients or collaborate with team members in India and Tel Aviv
Benefits
Comp & perks- Professional growth, education, and upward mobility opportunities
- Hybrid setup with up to 3 remote workdays per week
- £50/month remote work allowance
- Centrally located London office
- 25 days of paid leave
- Comprehensive AXA Health Care fully paid by Wingify
- Generous parental leave: 12 weeks maternity / 4 weeks second parent
- Wedding leave
- Opportunity to work remotely from abroad or hop between Wingify hubs globally